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"Excellent room service and good customer service and breakfast "

"Clean, spacious, friendly staff and convenient"

"The "motel" is more like a resident homeless shelter!! The place is full of derelict adults and rat ass kids running around the parking lot, I damn near ran over a few. The property is run down as hell, although I will add that my room was indeed clean and the bed comfortable. Don't expect any amenities, there's absolutely none!!"

"I called to confirm with the property that my reservation was canceled. I spoke with Expedia who shared they would reach out but I wanted to be safe and follow up. I spoke with Barbra, who was amazing. Actually someone who should be running the place after my experience. She advised I call in the morning and speak with Mike or Kim - the managers on site. Unfortunately she wasn’t familiar with policy as she’s new and still in training. I called the next morning to connected with Kim. I explained...

"The furniture in the room was worn out. The door to the bathroom was broken. The threshold into the bathroom had bare metal rails that could cut bare feet, the toilet was wobbly, the floors were dirty and the shower controls were hanging off the wall…I did not use the shower because of the poor shape the bathroom was in. All of the items were communicated to the front desk staff. The only redeeming aspect to the room was clean linens. I will never stay there again."

"yse"

"The room was clean . Wish it had a microwave!"

"Place is very run down and clearly was just recently reopened. Renovations are currently underway but until then, the place is not great."

"Rooms are very clean"

"Very clean rooms."

"open parking and staffs were amazing and quick with the services we needed"

"Nothing"

"The hotel was great. Breakfast was good but we had to hit local spots, so we ate light :). All the front desk staff was friendly and welcoming!"

"Close to the airport which is great for traveling. Very quiet and cozy"

"Location near the airport and shuttle provided excellent service and served our needs. Staff was very accommodating. Breakfast was excellent from 4:30 am to 9 am. We were able to have breakfast before our 7 am flight. The staff especially Sue was very friendly and kept the dining area very clean and restocked. Coffee and hot water as well as cookies were available all day and evening. We will use this hotel again on our next visit to Buffalo."

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Very good place to enjoy with family, gym, pool and eat a delicious breakfast."

"We were on our way home to Maine from Ohio. My daughter's husband had never been to Niagara Falls so we detoured here. We reserved two rooms. The clerk put us in side-by-side rooms. Rooms were clean and well maintained. I appreciated the fluffy towels. Only complaint was the poor water pressure in the shower. Breakfast was better than expected. There was a bus load of Chinese tourists who were not respectful of personal space and did not clear there tables."

"Overall this was a very nice hotel and a great stay. The woman who checked us in, I believe her name was Samantha, was very nice. My son loved it solely for the pool/hot tub. They had plenty of parking and the room was very comfortable and had plenty of towels/linens etc. the only issue -which wasn't even a problem- was the fact that I had to go behind the couch to plug the lamps in for light. Pool area was nice except not very ventilated, and the multiple sets of doors to the patio all said...