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Mercure Hotel Hamburg City

4.0 star property
Hamburg-Mitte's eco-conscious retreat offers a peaceful escape with natural views, just a short distance from the Hamburg Cruise Center

Choose dates to view prices

Mercure Hotel Hamburg City offers a quiet sanctuary in Hamburg-Mitte with a peaceful garden and rejuvenating sauna. Enjoy terrace views, WiFi access, and a business center. The Bar/Bistro serves meals all day, from breakfast to dinner.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
The current price is ฿3,717
฿3,977 total
includes taxes & fees
7 Jun - 8 Jun

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About this property

Mercure Hotel Hamburg City

  • Upscale hotel near Miniatur Wunderland
  • Near Hamburg Cruise Center, Mercure Hotel Hamburg City provides a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site restaurant, Bar/Bistro, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
  • Other perks include:
    • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
    • A banquet hall, tour/ticket information and concierge services
    • A 24-hour front desk, a lift and a front desk safe
  • Room features
  • All 187 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • More amenities include:
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and baths or showers
    • 49-inch LCD TVs with cable channels
    • Daily housekeeping, desks and phones

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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The price is ฿3,717
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includes taxes & fees
7 Jun - 8 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 2 and younger eat free breakfast
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Is Mercure Hotel Hamburg City pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Hotel Hamburg City?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Hamburg City on 7 Jun 2026 start from ฿3,717, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Hotel Hamburg City?

Self-parking is available for EUR 28 per day.

What time is check-in at Mercure Hotel Hamburg City?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Hotel Hamburg City?

Checkout is at noon.

Where is Mercure Hotel Hamburg City located?

Located in Hamburg-Mitte, this hotel is 0.3 mi (0.6 km) from Hamburg Wholesale Market and 1.4 mi (2.3 km) from Miniatur Wunderland. Mehr!-Theater am Großmarkt and Markthalle Hamburg are also within 15 minutes. Hammerbrook S-Bahn is 6 minutes by foot and Steinstrasse U-Bahn is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

7.0

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 354 out of 1000 reviews
Rating 8 - Good. 489 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

Verified

8/10 Good

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and location is within walking distance from the city Center. Staff was very friendly and helpful.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy property, friendly staff, good breakfast
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Miriam Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and quiet, even thg close to street

Friendly staff, clean, comfortable room. Excellent soundproofing against busy street outside when windows were closed at night. Will definitely be one of the choices for Hamburg hotels again.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
nice spacious and very clean room
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Janne Christian

Liked: Staff & service, room comfort
The breakfast is close to excellent, even for us active people who demand more fuel than some simple white bread, cookies etc. The staff was friendly and communication was easily executed in english (in contrast to most of the staff at Deutsche Bahn - unbelievable!!). The only minus I can think of was the hair of a previous guest all over the place in the bathroom...
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Darcy Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit of a walk to things but not too bad
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ISC hotel

Everything was as expected. Yes I would recommend this hotel. I used this hotel to attend ISC.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles upgrade
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs
Verified

8/10 Good

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jun 2025
Verified

4/10 Poor

Hubertus J.P.

Disliked: Cleanliness, staff & service, amenities
The hotel is looking nice from the outside, but is "refurbished" and still old inside...Old floor carpet, terrible elevator etc. How can you make a wardrope in steel looking like a container, which makes a hell of a noise to open and close... They empty the garbage container at 5am in front of our room, how nice is this... We have tried a lot of hotels in Hamburg, but this is the wurst experience we ever had
Stayed 1 night in Dec 2025
Verified

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.
Verified

6/10 Okay

John

Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundum perfekter Kurzurlaub! Gute Lage, nettes Frühstück, das Personal auch sehr umsichtig und sehr freundlich. Der Parkplatz ist sehr teuer!
Stayed 3 nights in May 2026
Verified

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes, hilfsbereites Personal. Das Wichtigste: das Zimmer war sauber und das Bett bequem. Das Hotel hat eine gute Verkehrsanbindung Richtung Innenstadt. Ich habe im Zimmer eine Kaffeemaschine und/oder Wasserkocher vermisst.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ontbijt was uitstekend. Zeer gevarieerd.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Frühstück war vielfältig jedoch für 26,00 € etwas überteuert. Das Parken in der Tiefgarage war sehr komfortabel. Man kam von dort mit dem Aufzug direkt auf seine Zimmeretage. Jedoch waren 28,00 € pro Tag ein stolzer Preis. Die Matratze war ziemlich weich. Das gesamte Personal war sehr freundlich und gaben einen gute Tipps, wie man am besten und günstig zu den Landungsbrücken kommt (S-Bahn). Die Haltestelle ist ca. 7 Gehminuten vom Hotel entfernt.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Heike

Liked: Cleanliness, amenities, property conditions & facilities
Nettes und zuvorkommendes Personal
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Alisa

Liked: Cleanliness, amenities, property conditions & facilities
Schöne Zimmer
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Sabine

Liked: Cleanliness, amenities, property conditions & facilities
Alles absolut in Ordnung
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Franziska

Liked: Cleanliness, property conditions & facilities
Das Zimmer war sauber, das Personal war freundlich.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

POLAT

Disliked: Cleanliness, staff & service, amenities
Otel.insaar halinde . Asansorler calismiyor . Gurultu var sabah . Kahvaltu 10:30 a kadar ve hic esneklik yok !!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Stephan

Liked: Cleanliness, amenities, property conditions & facilities
Sehr freundliches Personal und gutes Zimmer.
Stayed 2 nights in Jan 2026