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Hotel Atlantic Hamburg, Autograph Collection

5.0 star property
Waterfront hotel with 2 restaurants and 24-hour fitness centre

Choose dates to view prices

Photo gallery for Hotel Atlantic Hamburg, Autograph Collection

Fountain
Creator video
Meeting facility
Deluxe Room, 1 King Bed, Non Smoking, Lake View | 1 bedroom, premium bedding, pillow-top beds, minibar
Meeting facility
Hotel Atlantic Hamburg welcomes travelers to the heart of Hamburg City Center with a garden and lobby fireplace. Enjoy two restaurants, a bar, free WiFi, and on-site bike rentals to explore nearby attractions like Hamburg City Hall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly
  • Air conditioning
The current price is ฿9,478
฿10,141 total
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room

  • Sleeps 3

View all photos for Superior Room

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room

  • Sleeps 2

View all photos for Junior Suite with Lake View

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite with Lake View

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 2 Single Beds, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lake View

Deluxe Room, 1 King Bed, Non Smoking, Lake View | 1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, Lake View

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Lake View

Superior Room, 1 King Bed, Non Smoking, Lake View | 1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room, 1 King Bed, Non Smoking, Lake View

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 20 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking, Lake View

Superior Suite, 1 Bedroom, Non Smoking, Lake View | 1 bedroom, premium bedding, pillow-top beds, minibar

Superior Suite, 1 Bedroom, Non Smoking, Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 80 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | 1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room, 2 Single Beds

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds, Non Smoking

Junior Suite, 2 Single Beds, Non Smoking | 1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds, Non Smoking, Lake View

Junior Suite, 2 Single Beds, Non Smoking, Lake View | 1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 2 Single Beds, Non Smoking, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 60 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking, Lake View

Superior Suite, 1 Bedroom, Non Smoking, Lake View | 1 bedroom, premium bedding, pillow-top beds, minibar

Superior Suite, 1 Bedroom, Non Smoking, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 80 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking, Lake View (Balcony)

Superior Suite, 1 Bedroom, Non Smoking, Lake View (Balcony) | 1 bedroom, premium bedding, pillow-top beds, minibar

Superior Suite, 1 Bedroom, Non Smoking, Lake View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room with Lake View Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Room with Lake View Non smoking

  • Sleeps 2

View all photos for Deluxe Room with Lake View Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Room with Lake View Non smoking

  • Sleeps 3

View all photos for Superior King Room Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Superior King Room Non smoking

  • Sleeps 2

View all photos for Superior Twin Room Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Twin Room Non smoking

  • Sleeps 2

View all photos for Deluxe King Room Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe King Room Non smoking

  • Sleeps 3

View all photos for Deluxe Twin Room Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Twin Room Non smoking

  • Sleeps 3

View all photos for Junior King Suite Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Junior King Suite Non smoking

  • Sleeps 3

View all photos for Junior Twin Suite Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Twin Suite Non smoking

  • Sleeps 3

View all photos for Junior Twin Suite with Lake View Non smoking

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Twin Suite with Lake View Non smoking

  • Sleeps 3

View all photos for Superior Suite Balcony, 1 Bedroom Suite, 1 King, Lake View, Balcony

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Suite Balcony, 1 Bedroom Suite, 1 King, Lake View, Balcony

  • Sleeps 4

View all photos for Superior Suite, 1 Bedroom Suite, 1 King, Lake View

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Suite, 1 Bedroom Suite, 1 King, Lake View

  • Sleeps 4

View all photos for Presidential Suite, 1 Bedroom Presidential Suite, 1 King, Lake View

Lobby

Presidential Suite, 1 Bedroom Presidential Suite, 1 King, Lake View

  • Sleeps 4

View all photos for Superior Suite, 1 Bedroom Suite, 2 Twins, Lake View

1 bedroom, premium bedding, pillow-top beds, minibar

Superior Suite, 1 Bedroom Suite, 2 Twins, Lake View

  • Sleeps 4

View all photos for Deluxe Suite, 1 Bedroom Suite, 2 Twins, Lake View

1 bedroom, premium bedding, pillow-top beds, minibar

Deluxe Suite, 1 Bedroom Suite, 2 Twins, Lake View

  • Sleeps 4

View all photos for Deluxe Suite, 1 Bedroom Suite, 1 King, Lake View

Separate bathtub and shower, rainfall showerhead, free toiletries

Deluxe Suite, 1 Bedroom Suite, 1 King, Lake View

  • Sleeps 4

View all photos for Junior Suite

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite

  • Sleeps 3

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About the area

Map
An der Alster 72-79, Hamburg, 20099

What's nearby

  • Hamburg City Hall - 12 min walk - 1.1 km
  • Miniatur Wunderland - 3 min drive - 2.6 km
  • Reeperbahn - 3 min drive - 2.7 km
  • Hamburg Cruise Center - 4 min drive - 3.0 km
  • Elbe Philharmonic Hall - 4 min drive - 3.0 km

Getting around

  • Hamburg (ZMB-Hamburg Central Train Station) - 8 min walk
  • North Central U-Bahn - 9 min walk
  • Hamburg Airport (HAM) - 30 min drive

Restaurants

  • ‪MUTTERLAND Stammhaus - ‬5 min walk
  • ‪barca - an der Alster - ‬3 min walk
  • ‪Heritage Hamburg - ‬3 min walk
  • ‪Cafe Liebermann - ‬6 min walk
  • ‪Atlantic Bar - ‬1 min walk

About this property

Hotel Atlantic Hamburg, Autograph Collection

Luxury family-friendly hotel near Miniatur Wunderland
Take advantage of a garden, dry cleaning/laundry services and a fireplace in reception at Hotel Atlantic Hamburg, Autograph Collection. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with car hire on-site and a bar.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), express check-out and a porter/bellboy
  • A ballroom, 13 meeting rooms and coffee/tea in reception
  • Guest reviews give top marks for the helpful staff
Room features
All 221 rooms boast comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and separate baths/showers
  • LED TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (EUR 39 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; EUR 44 for adults and EUR 22 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Atlantic Grill & Health
  • Atlantic Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • 4,080 square feet of conference space

Outdoors

  • Garden
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift (89 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1909
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 September 2024 to 1 January 2026 (completion date subject to change). The following areas are affected:
  • Spa
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 39 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 80.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 44 for adults and from EUR 22 for children
  • Airport shuttle fee: EUR 160 per vehicle (return, maximum occupancy 2)
  • Airport shuttle fee per child: EUR 160 (return)
  • Valet parking fee: EUR 39 per day
  • Pet fee: EUR 39 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This hotel is rated 5 stars.

Property is also known as

Atlantic Hotel Kempinski
Atlantic Kempinski
Atlantic Kempinski Hamburg
Hamburg Kempinski Hotel Atlantic
Hotel Atlantic Hamburg
Hotel Atlantic Kempinski
Hotel Atlantic Kempinski Hamburg
Hotel Hamburg Atlantic Kempinski
Kempinski Atlantic
Kempinski Hotel Hamburg Atlantic
Kempinski Atlantic Hotel Hamburg
Hamburg Kempinski Atlantic Hotel
Hotel Atlantic Hamburg
Hotel Atlantic Kempinski Hamburg
Hotel Atlantic Hamburg, Autograph Collection Hotel
Hotel Atlantic Hamburg, Autograph Collection Hamburg
Hotel Atlantic Hamburg, Autograph Collection Hotel Hamburg

Frequently asked questions

Is Hotel Atlantic Hamburg, Autograph Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 39 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hotel Atlantic Hamburg, Autograph Collection?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Atlantic Hamburg, Autograph Collection on 20 Nov 2025 start from ฿9,477.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Atlantic Hamburg, Autograph Collection?

Valet parking is available for EUR 39 per day. Limited spots are available.

What time is check-in at Hotel Atlantic Hamburg, Autograph Collection?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Atlantic Hamburg, Autograph Collection?

Checkout is at noon.

Does Hotel Atlantic Hamburg, Autograph Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 160 per vehicle applies.

Where is Hotel Atlantic Hamburg, Autograph Collection located?

This family-friendly Hamburg hotel is located on the waterfront, within a 15-minute walk of Alster Lakes and Hamburg City Hall. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 miles (3 km). North Central U-Bahn is 9 minutes by foot and South Central U-Bahn is 10 minutes.

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Reviews

Hotel Atlantic Hamburg, Autograph Collection Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 676 out of 1003 reviews
Rating 8 - Good. 220 out of 1003 reviews
Rating 6 - Okay. 62 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

Reviews

10/10 Excellent

Shohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs Benedict is perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Sophie-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside and out. Definitely get the grand entrance feel throughout. Rooms were beautifully decorated, clean and quiet.
Stayed 3 nights in Sep 2025

10/10 Excellent

Naira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful classic hotel right by the lake.
Stayed 5 nights in Aug 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and wonderful rooms. Excellent breakfast, lovely bar and terrace, and the restaurants we top notch! Perfect location for a visit to Hamburg.
Stayed 3 nights in Sep 2024

10/10 Excellent

MAURICIO

Liked: Property conditions & facilities, room comfort

Beautiful hotel with grat location

Great hotel with a great lobby bar and wonderful breakfast. Beautiful location and very convenient to walk to major attractions and restaurants.
Stayed 3 nights in Jun 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
The staff service was amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
A great property with a proud history
Stayed 3 nights in Oct 2024

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel
Stayed 3 nights in May 2024

8/10 Good

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Quick Stay in Hamburg

The hotel is warm and charming, with friendly staff. We were tired after a long flight and train ride, and it was just what we needed to cheer us up. I would definitely recommend it.
Stayed 1 night in Dec 2024

6/10 Okay

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, great location, flexibility about getting breakfast to our room any time requested
Stayed 11 nights in Jun 2022

10/10 Excellent

Maxat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very nice. I found the staff a bit unfriendly, but we did have a good stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

Catlynh

Liked: Cleanliness, staff & service, property conditions & facilities
A real class hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned luxury of the best kind
Stayed 2 nights in May 2023

10/10 Excellent

Swenja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2023

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Cxx
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Hamburg, and the Hotel Atlantic made it the pinnacle of my trip. The hotel location is perfect making it easy walking distance in the core downtown area and famous Christmas markets. The hotel is exceptionally well appointed, elegant and charming. The staff are extremely polite and professional and everyone that I interacted with speaks fluent English. I highly recommend this hotel if you are looing for an upscale hotel with a tremendous amount of elegance and history.
Stayed 3 nights in Dec 2023

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was too-notch!
Stayed 2 nights in Jun 2023

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Room service breakfast was good but strange. Ordered omelettes and well served jams and honey but no bread no toast no nothing. Why?
Stayed 4 nights in Sep 2022

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Superb and professional service! Friendly wait staff in the lobby bar. The hotel was gorgeous, impeccably maintained, and very comfortable. If only they made more use of the piano in the lobby. It doubled the pleasure of an already great experience, but they only use it a couple of evenings a week. Das schadet. Expensive, but the value is fully there. We will stay there again.
Stayed 6 nights in Jul 2023

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointing that we was not informed that the Atlantic Bar was closed.
Stayed 2 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Spotless but bad night's sleep

The room and bathroom was spotless!!! Lighting in the bedroom was dreadful even though it was renovated 2 years ago. The bed appalling , no support at all. Worst night's sleep and therefore unable to function work wise the following day. Lobby is very nice, so is the bar. 42 euro for breakfast and food charges rather high. Staff pleasant and check in was smooth
Stayed 1 night in Oct 2023

6/10 Okay

Malou

Liked: Cleanliness
The cleaning staff and the staff at the pool area was very kind, smiled and said hello to us. The staff at the desk was very rude. It was very clear that they we weren’t welcome. When I checked in, he was very surprised that I wanted to check in there. He asked for my card, and didn’t explain, why he needed my card, so I didn’t wanted to give it to him, before he explained, because I’ve already payed full price. When I checked out, I meet an even ruder female. She wanted the charge me for city tax, and my receipt said, that the price was inclusive tax and fees, so I didn’t understand, I had to pay another tax, where she just said “no”. I’m not familiar to the German taxation, which I didn’t know was an expectation, since I’m not from Germany. The staff at the pool area and the cleaning staff was very kind and welcoming, but the front desk staff ruined it, because we did not feel welcome at all.
Stayed 2 nights in Aug 2024