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Reviews of Kitanoniwa The Kuretakeso

3 out of 5
Kitanoniwa The Kuretakeso
7-1, Asahicho, Nakaku, Hamamatsu, Shizuoka

Reviews

8.8

Excellent

Rating 10 - Excellent. 163 out of 299 reviews" "
Rating 8 - Good. 96 out of 299 reviews" "
Rating 6 - Okay. 26 out of 299 reviews" "
Rating 4 - Poor. 6 out of 299 reviews" "
Rating 2 - Terrible. 8 out of 299 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

shari

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect location very close to the station. Easy parking. Centrally located. Very friendly staff. The complementary happy hour was a added bonus. Would highly recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yoshifumi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
大浴場とサウナがよかったです。
Stayed 1 night in Feb 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked this hotel. Our stay was pleasant.
Stayed 2 nights in Oct 2023

8/10 Good

En Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A basic Japanese business hotel located in the heart of Hamamatsu. The staff is friendly and the rooms quiet. I would stay here again.
Stayed 2 nights in Mar 2021
Response from KITANONIWA THE KURETAKESO on 5 Apr 2021
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from 北の庭　THE KURETAKESO on 28 Dec 2019
この度は当ホテルをご利用下さいまして誠にありがとうございます。お忙しい中クチコミのご投稿も頂戴致しましてありがとうございます。 今後もお客様にご満足頂けますよう精進して参ります。またのご利用を心よりお待ち申し上げております。

2/10 Terrible

Hitomi, Osaka

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Very unfriendly staff that were rude to guests. Telling lies during a typhoon, and putting guests safety in jeopardy. Some of the worst hospitality I have ever seen in Japan. Would not stay here or at any of the group’s properties ever again.
Stayed 1 night in Oct 2019
Response from kitanoniwa the kuretakeso on 13 Oct 2019
Thank you for using this time. Despite choosing our hotel, we made you feel uncomfortable. We are sorry. We will thoroughly reinforce the instruction and education for the staff.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel staff were absolutely horrible. During the middle of the giant typhoon that came through during our stay, they were telling foreign visitors to go outside and that the typhoon had passed. Meanwhile, the news had “life threatening” level warnings out, and when questioned about what they are thinking, and if they would take responsibility for injuries or death, they said, “it’s ok, we have insurance”. Absolutely disgusting staff, and not a single care for the people staying there. AVOID AT ALL COSTS.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

It was ok.
It’s a motel style hotel. Rooms were not ready when they said. You were given keys to a room that still hadn’t been cleaned.
Stayed 1 night in Oct 2019
Response from kitanoniwa the kuretakeso on 7 Oct 2019
Thank you for using our hotel. We are very sorry that I was taken to the room even though the room was not cleaned. We will make every effort to prevent this from happening.

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
We were in Hamamatsu for Rugby World Cup.
Stayed 2 nights in Sep 2019
Response from Front desk Yamada on 4 Oct 2019
Thank you for staying at our hotel. When you come to Hamamatsu City, please use our hotel.

4/10 Poor

Ayako

Stayed 1 night in Mar 2024

10/10 Excellent

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウェルカムドリンクがあったり、駅へのアクセスもとても便利でした。
Stayed 1 night in Mar 2024

10/10 Excellent

Ryuji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

あきひろ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
浜松駅前で施設はとてもキレイでした。騒音もなく、快適でした。
Stayed 1 night in Mar 2024

10/10 Excellent

りょうすけ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

MINEO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かった
Stayed 1 night in Feb 2024

8/10 Good

kotera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所も良く、ホテルもとても綺麗でスタッフさんの対応も丁寧で良かったです。 朝食では美味しい鰻も頂けて良かったです。 気になった点は、部屋やレストラン内の空間が狭かった所です。 それ以外は満足しました。 有難う御座いました。
Stayed 1 night in Feb 2024

10/10 Excellent

Kunihiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
清潔で快適。ウェルカムドリンクサービス、大浴場も良い。
Stayed 3 nights in Feb 2024

6/10 Okay

まさひろ

Business traveller
Liked: Cleanliness, amenities
よく使うホテルです。 サウナがあるのがいいのですが水風呂があるとより良いと思います
Stayed 1 night in Feb 2024

6/10 Okay

みわこ

Travelled with group
Liked: Cleanliness, amenities
全体的によかったのですが、部屋に置いてあった時計のアラームが早朝になり目が覚めそれから寝れなくなってしまった。 部屋にアラーム付きの時計はいらないかな。
Stayed 1 night in Feb 2024

8/10 Good

きょうこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Room comfort
いいホテルですが……
お風呂場は4つしか洗い場がないのですぐにいっぱいになってしまいます…… 時間をかなりずらさないと ゆっくりはいれないかもですね 駐車場は立体駐車場ありますがほんとに、順番待ちがすごくて 出るのも入るのも20分は余裕もって置いた方がいいと思います 電話で確認や予約ができると外ではなく部屋でまてるのにと 寒空の下おもいました
Stayed 2 nights in Jan 2024

8/10 Good

KAZUKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が有料
Stayed 2 nights in Jan 2024

8/10 Good

TAKUYA

Stayed 1 night in Jan 2024

10/10 Excellent

マサヒデ

Travelled with family and small children
Liked: Cleanliness, staff & service
安くて綺麗で満足です。
Stayed 1 night in Jan 2024

10/10 Excellent

テルオ

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適で気持ちの良い滞在
ハッピーアワー、お風呂、朝食、お部屋がとても良かったです。お風呂は広くないけれど、混んでいない時間だったのでゆっくりできました。 駐車場には入らない車種でしたが、近くの駐車場を丁寧に案内してもらえました。フロントやレストランのスタッフの方々も笑顔でとても気持ちの良い対応でした。 駅からすぐで便利な場所なので、新幹線の方にもおすすめのホテルです。
Stayed 1 night in Dec 2023

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

JUNKO

Stayed 1 night in Dec 2023

10/10 Excellent

toshiki

Stayed 1 night in Nov 2023

10/10 Excellent

ちあき

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

sayuri

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nao

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
すごい清潔で過ごしやすかったです。
Stayed 1 night in Nov 2023

8/10 Good

TOMOKO

Travelled with partner
Liked: Cleanliness
とても清潔で良かったです レストランのメニューも美味しかったです 駅からの情報があればもっと良かったです 部屋のティッシュが使い辛かったのと アメニティグッズで生理用品とコンタクト用品が欲しかった
Stayed 1 night in Nov 2023

8/10 Good

TOMOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

まきこ

Stayed 1 night in Sep 2023

10/10 Excellent

ゆみ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近い
Stayed 1 night in Sep 2023

10/10 Excellent

Keishun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいホテル
チェックアウトの時間を11時にしてもらえると嬉しい。
Stayed 1 night in Aug 2023

10/10 Excellent

NAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
浜松駅からのアクセスは良好です。
家族旅行で、3人1室の部屋に宿泊しましたが、とても快適に過ごすことができました。共同浴場は少々お湯が熱いですが、じっくり入ると体の芯から温まります。 朝食では、うなぎのお茶漬けがいただけました。
Stayed 1 night in Aug 2023

8/10 Good

YOSHIKO

Travelled with family
Liked: Cleanliness, staff & service
清潔な雰囲気で気持ちよく宿泊出来た。 エアコンの音がうるさいのが気になった。 共同浴場があるのはとても良かったが、たまたま入浴のお客が多く、シャワーがいっぱいで、裸のまま待たされたのが、難点。トータルでは快適なホテルだと思う。
Stayed 1 night in Aug 2023

2/10 Terrible

なおや

Stayed 1 night in Aug 2023

8/10 Good

なゆみ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅前でとても便利です。 新しいのでとても綺麗だし、最上階を利用しましたがハッピーアワーのフリードリンクサービスが付いていてゆったりと過ごせました。
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Takemi

Stayed 1 night in Aug 2023

10/10 Excellent

ユカ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
お風呂の温度が入浴できないほど熱かったです。同じ時間帯にみえたお客様みんな入浴できない状態でした。 立地場所もよくて朝食も美味しい 次回も是非りようしたいので、お風呂の改善よろしくお願いします。 口コミでの書き込みお許し下さい。
Stayed 1 night in Aug 2023