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Hotel Chocolate Carruaje

4.5 star property

Choose dates to view prices

A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Chocolate Carruaje. Treat yourself to spa services, such as aromatherapy, a manicure/pedicure or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is ฿1,508
฿1,810 total
includes taxes & fees
12 Mar - 13 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Double Room

Highlights

Flat-screen TV
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.2 out of 10
Good
(5 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
Wardrobe
  • 20 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
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About the area

Located in Guanajuato, Hotel Chocolate Carruaje is connected to a shopping centre. Alhondiga de Granaditas Museum and Regional Museum of Guanajuato Alhondiga are cultural highlights, and travellers looking to shop may want to visit Hidalgo Market and Plaza Alaïa Guanajuato. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our Guanajuato travel guide
Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Campus and buildings of the University of Guanajuato (Universidad de Guanajuato)
    University of Guanajuato
    5 min drive - 2.3 km
  • Juarez Theater Guanajuato Mexico
    Juarez Theater
    5 min drive - 1.9 km
  • Macrocenter I
    3 min walk - 0.3 km
  • Mummies Museum
    19 min walk - 1.6 km
  • Alley of the Kiss
    4 min drive - 1.9 km

Getting around

  • León, Guanajuato (BJX-Del Bajío)
    36 min drive

Restaurants

  • Comedor Real
    1 min walk
  • Hacienda El Fresno
    6 min walk
  • Restaurante La Huerta Café
    5 min walk
  • El Trompo de San Javier
    1 min walk
  • Restaurant Bar
    2 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel connected to the convention centre
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar and a free daily manager's reception. Treat yourself to spa services, such as aromatherapy, a manicure/pedicure or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner and pool views. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • A 24-hour front desk, meeting rooms and luggage storage
  • Coffee/tea in reception, wedding services and tour/ticket information
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (323 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 500, per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Chocolate Carruaje?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Chocolate Carruaje on 12 Mar 2026 start from ฿1,508, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self-parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Checkout is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mile (2 km).

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Reviews

Hotel Chocolate Carruaje Reviews

7.4

Good

8.0

Cleanliness

8.0

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 66 out of 167 reviews
Rating 8 - Good. 40 out of 167 reviews
Rating 6 - Okay. 18 out of 167 reviews
Rating 4 - Poor. 26 out of 167 reviews
Rating 2 - Terrible. 17 out of 167 reviews

Reviews

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

8/10 Good

Jose

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025

2/10 Terrible

Karina

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

2/10 Terrible

Omar Escobar

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025

4/10 Poor

SOONGUN

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Pedro

Disliked: Cleanliness, amenities, property conditions & facilities
La alberca no funciona está vacía y sucia
Stayed 1 night in Mar 2026

4/10 Poor

Emmanuel

Disliked: Cleanliness, amenities, property conditions & facilities
No tenían servicio de alberca, lo cual fue muy molesto, ya que viene con niños pequeños para aprovechar esta amenidad. El hotel es un poco viejo y mal atendido.
Stayed 1 night in Mar 2026

2/10 Terrible

Doris

Disliked: Cleanliness, amenities, property conditions & facilities
Las paredes con mucha humedad y despintadas. Cucarachas gigantes en la regadera y clóset. Un olor espectrufacto penetrante. No pudimos terminar bien la noche aunque estábamos cansadisimos. No vale la pena. Las instalaciones de las habitaciones están pesimas, de tercer mundo.
Stayed 1 night in Jan 2026

10/10 Excellent

violeta

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo ..... Solo el ruido de arriba jaja pero todo excelente
Stayed 2 nights in Dec 2025

2/10 Terrible

Claudio David

Disliked: Amenities, property conditions & facilities
La habitación no era diferente al de las fotos, el colchón era una piedra, demasiado ruido del restaurante, olor a humedad, almohadas muy viejas
Stayed 3 nights in Dec 2025

4/10 Poor

Karla

Disliked: Staff & service, amenities, property conditions & facilities
Instalaciones muy básicas y en mal estado.
Stayed 1 night in Dec 2025

4/10 Poor

Carolina

Disliked: Cleanliness, property conditions & facilities
cala dura y cuartos antiguos
Stayed 2 nights in Nov 2025

8/10 Good

RODRIGO

Liked: Cleanliness, staff & service
Un lugar muy tranquilo y limpio. El servicio en general
Stayed 1 night in Nov 2025

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
bueno comodo tranquilo
Stayed 1 night in Oct 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación céntrica, fácil llegar, estacionamiento amplio, ideal para familias grandes
Stayed 2 nights in Nov 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Está bien para las estrellas que tiene lo que más me gustó es que tenía buen internet, es staff muy atentos y a todas horas, las camas leí que están duras pero para mí estaban muy bien son ortopédicas y dormirnos muy agusto no hay aire pero no se necesita en estas fechas supongo en tiempo de calor que si
Stayed 3 nights in Nov 2025

2/10 Terrible

Xsiomara

Disliked: Amenities, property conditions & facilities
El personal muy amable. Las habitaciones limpias. Mobiliario muy viejo y descuidado. La televisión nunca se conectó al internet
Stayed 2 nights in Oct 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si todo muy bien solo un detalle el colchón era muy incómodo para dormir no pudimos descansar completamente
Stayed 3 nights in Oct 2025

2/10 Terrible

Berenice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al realizar la reservación y elegir la habitación con cama king size en la publicación muestra una habitación con una imagen completamente diferente a lo que te asignan . En realidad nos dieron una habitación con muebles viejos , colchón durísimo ,almohadas que parecían rrellebas de bolas de algodón . Hab. Con olor a humedad y olor a guardado . No engañen al huésped con un servicio que no están ofreciendo . Ya hay más comentarios de esta misma situación publicada por otros huéspedes . La calidad en el servicio es la que hace la diferencia para que un huésped se fidelice con un establecimiento . Nos retiramos del hotel ni una hr. Duramos . El día de ayer escribi y su respuesta fue que la habitación que había elegido en plataforma era con cama king y que fue la que se asignó . Sin embargo la imagen publicada nada que ver con lo físicamente asignado . Lamentablemente no tomamos fotografía porque estábamos muy decepcionados y preferimos retirarnos del establecimiento .
Stayed 1 night in Oct 2025