I do not feel confident in recommending this hotel to other people. While property maintenance is outstanding. The hotel fell short in several other aspects including dinning experience, drink availability, customer service and hotel room essentials.
All Hideaway bars constantly kept running out of alcohol and seemed to have no way of getting any more. They would say they were out, and that was it; you either had to try to pick something else or go without. There was no top-shelf alcohol in the entire resort. The hideaway advertises "Adult Only," but to have no top shelf and also running out of the cheap brands they had was unacceptable. We had an issue with a staff member and spoke to one of the managers and were told someone would get back with us, and this NEVER HAPPENED.
Antonio
เข้าพัก 5 คืน, กรกฎาคม 2025
4/10 แย่
Chasity
30 มิ.ย. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
There are much better options!! I’d never stay at this place again!!! After traveling the entire day, we had to wait in the lobby to get checked in, very inconvenient!!! The customer service was horrible! I was calling for water and they kept transferring me to other people up until they stopped answering the phone 😡. I didn’t get water until TWO days later, the day before I left! The food was disgusting!!! I tried the steakhouse and it was the best I had the whole stay but still wasn’t that good! NEVER AGAIN!!!
Room cleanliness could use more attention to detail, WiFi didn’t work in the rooms but fine on the grounds. Difficulty making reservations at restaurants, we would have loved to try them all. Food was great and staff was very friendly
The property was nice. The housekeeping was not the greatest. Our room was cleaned, but they did not provide any new wash clothes or handtowels or additional hand soap. I called and requested multiple times and they never provided. We received wash clothes with the next days cleaning and again no new soap was provided. We had to use the body wash to clean our hands.
This is my best place to stay in St. Lucia. The staff is wonderful. I don’t like the fact they they’re not allowed to speak their native languages when guests are present. As a traveler I think it’s important to hear different languages. The place is beautiful.
We had a good time , the people at the reception and the entertainment were great but the waiters in the main restaurant were not attentive at all ( they don’t like their jobs and they are nor welcoming at all ). The food was good at the japenese and steak house restaurant but , the food in the main restaurant was not good at all and almost no choices .