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Reviews of Midtown Suites-Greenville

2.5 out of 5
Midtown Suites-Greenville
11 Ketron Court, Greenville, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1002 reviews" "
Rating 8 - Good. 259 out of 1002 reviews" "
Rating 6 - Okay. 79 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Huhe

Travelled with family
Disliked: Amenities
There are squeaking noise right on the night stand, the fridge constantly having noise from dumping ice cube in the tray. Ceiling has noise from guest walking upstairs. If you are a light sleeper, this is a bad choice.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall is in a real easy location, easy parking, cleanliness is definitely on point. Overall, my experience with this certain location has been a pleasure. Yes, I will recommend it and also I’m looking forward to being a guest there in the near future again.!!! So just to sum this up This place has a real cool vibe It’s definitely gonna have a major vibe when the construction is over. I’m waiting to see.
Stayed 2 nights in May 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, conveniently located to several dining areas and shops. No exercise room.
Stayed 2 nights in May 2024
Response from Kevin Patel on 13 May 2024
Teresa, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

4/10 Poor

John, Fenton

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent staff but the rooms are average. Rooms smell - we ended up taking air fresheners. Carpets are very dirty and stained. (We realize they are remodeling but the stained carpets are in the areas not being remodeled). In the two weeks we were there we didn't receive any maid services despite having the requested maid service sign on the door.When we finally asked the front desk about this they said we needed to give them a 24 hour notice that we wanted maid services. Shower in the room is nice but the water pressure is very low. Overall not a great stay. While we thought the staff was friendly, we left not looking to stay at this hotel again.
Stayed 16 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
John, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully, if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some part of the hotel is under construction however was pretty good my staying. Quiet, clean and safe
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Jose, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

esme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for the a night! Everything was nice and clean! Definitely will stay again if I’m in the area!!
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Esme, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

4/10 Poor

Omolola, Rafael, and Dominick

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not friendly. Room carpet was filthy. Only clean things were the beds. Restrooms We requested maid service but no one showed up all throughout the 3 nights. U get what u pay for.
Stayed 3 nights in May 2024
Response from Kevin Patel on 13 May 2024
Omolola, Rafael, Dominock, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

6/10 Okay

Chase

Stayed 3 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
Chase, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite renovations, the room was nice, comfortable and with good space
Stayed 3 nights in May 2024
Response from Kevin Patel on 13 May 2024
Dan, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

6/10 Okay

Forrest

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Forrest, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Stefan

Clean, quiet what we need for a swim meet
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Stefan, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

2/10 Terrible

Jacob

Disliked: Staff & service, amenities
Took forever to check in.
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
Jacob, I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Frig, stove, nice shower, recliner, comfortable bed. Loved our stay. One issue, though, the stopper in the sink was broken, so it drained very slowly. Other than this, there were no problems. Enjoyed our brief stay. Would definitely stay again.
Stayed 1 night in May 2024
Response from Kevin Patel on 13 May 2024
William, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

6/10 Okay

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice facility, friendly staff clean place.
Stayed 3 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
Daniel, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

William E

Travelled with partner
Counter staff were excellent , helpful and very friendly.
Stayed 5 nights in Feb 2024
Response from Kevin Patel on 13 May 2024
William, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property ! Renovations being completed so difficult to obtain breakfast.
Stayed 3 nights in Feb 2024
Response from Kevin Patel on 13 May 2024
Michelle, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

4/10 Poor

Matthew

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Under the bed was super dusty, air filters were dirty, tub didn't drain. I reported these issues at the beginning of my stay and they were never addressed.
Response from Kevin Patel on 24 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodation. If you would like to discuss your experience further and provide us with more details, please do not hesitate to contact us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Maclin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

6/10 Okay

Jakarta

Travelled with partner
Disliked: Amenities, property conditions & facilities
Pros: Good price, great location ! Cons: No continental breakfast due to construction plus they charge 150 deposit.
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
Jakarta, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Susanne

Travelled with family
Liked: Staff & service, amenities
Very friendly staff. The hotel and room wasn’t very clean , fingerprints , walls needed a good wipe
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodation. If you would like to discuss your experience further and provide us with more details, please do not hesitate to contact us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Rynell

Stayed 5 nights in Apr 2024
Response from Kevin Patel on 13 May 2024
Rynell, so glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

8/10 Good

Anthony

.
Stayed 1 night in Apr 2024
Response from Kevin Patel on 24 Apr 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s going through construction & hopefully soon will be able to be up & running properly.
Stayed 2 nights in Apr 2024
Response from Kevin Patel on 24 Apr 2024
Eric, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Kevin Patel on 13 May 2024
Michael, Thank you for the review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and courteous. The facility is undergoing a major overhaul however, our room on the second floor was very clean and tidy.
Stayed 1 night in Mar 2024
Response from Kevin Patel on 2 Apr 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

6/10 Okay

Kacie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Def needs remodeling. The picture shows the front desk looking new and remodeled but on the opposite side of it is an empty room that should be closed off or used. The elevator is dirty and old. Our room was clean but the rest of the hotel did not look good. Didn’t seem like a safe area either.
Stayed 1 night in Feb 2024
Response from Kevin Patel on 2 Apr 2024
We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and use it to improve the quality of our service and accommodations. If you would like to discuss your experience further and/or provide us with more details, please do not hesitate to reach out to us directly. We value your business and would like the opportunity to make things right.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again and I recommend
Stayed 1 night in Mar 2024
Response from Kevin Patel on 19 Mar 2024
Brent, thank you for taking the time to give us a review! It is wonderful to hear you enjoyed your stay. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great room for the price. Staff is efficient. Good stay with no significant issues. Thanks!
Stayed 1 night in Mar 2024
Response from Kevin Patel on 21 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town.

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and room were excellent particularly for the price. There is some renovation going on, but mostly just down in the lobby and doesn't cause problems. I found conditions to be as advertised during my 4 nights and was quite satisfied.
Stayed 4 nights in Mar 2024
Response from Kevin Patel on 12 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

8/10 Good

Ashley

Disliked: Staff & service, amenities, property conditions & facilities
It served the purpose for a quick weekend stay. There could be a lot more cleaning done in the rooms especially the bathroom and showers. Also a little more professionalism at the desk
Stayed 2 nights in Mar 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

6/10 Okay

Michael

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was ok but definitely did not match the pictures. Breakfast was not available even though the website said it was. They are doing work in the dining area. My biggest complaint was the property only has one luggage cart. I am disabled and when I asked why only one cart the response was well we used to have more; being disabled one would assume that one trip 4 with luggage the front desk may have offered some assistance but of course why would they? It would have interfered with their phone time.
Stayed 2 nights in Mar 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

8/10 Good

Sofia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for the price! Only downsides were that there was an unmentioned $150 deposit for damages. When we got to our room, the bed frame was broken so we immediately told the front desk as to not be charged for that damage and they said they would make a note of it so hoping that that was taken care of. Overall, a good experience for our quick trip!
Stayed 1 night in Mar 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

2/10 Terrible

ramkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin Patel on 12 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

10/10 Excellent

Quan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 10/10. From the price to the room it was great.
Stayed 2 nights in Mar 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Kevin Patel on 21 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town.

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, friendly and helpful. Room was comfortable and clean. Close to everything needed.
Stayed 1 night in Feb 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as described
Please ignore the ratings on Horels.com. This hotel is NOT EXCELLENT!! It looks like they are doing renovations, but aren’t doing renovations.
Stayed 3 nights in Feb 2024
Response from Kevin Patel on 8 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

8/10 Good

matt

Liked: Cleanliness, staff & service
I have stayed here a few times. It is under new management and being remodeled. I am not as impressed as before change but will stay there again.It is not bad by most standards and will probably improve as the remodel is finished .
Stayed 3 nights in Dec 2023
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very nice, close to anything you need and the kitchen in the room and refrigerator was a huge plus. If your a cooker like me than you know how exciting that is.
Stayed 4 nights in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
The room was clean and affordable. There is a $150 deposit per stay. The bathrooms have been renovated since the last time I stayed there. I love the new glass door showers that they have installed. The hotel is located near several restaurants and shopping areas. I would stay here again.
Stayed 2 nights in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

8/10 Good

Mariela

Stayed 4 nights in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroach’s in the bed!
There were cockroach’s in the bed!
Stayed 1 night in Jan 2024
Response from Kevin Patel on 8 Mar 2024
I am deeply sorry for the inconvenience caused during the stay. This is not the standard of service we aim for. We are going to take action on this and make sure it does not happen again. Hopefully if you're back in Greenville, we would like to get another chance to serve you better. Thank you.

10/10 Excellent

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay
This is where I stay whenever I go to Greenville. The price is always what I look for first then cleanliness and the surrounding area. The hotel is surrounded by literally all shopping venues, so everything is in walking distance.
Stayed 1 night in Jan 2024
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. We would stay there again on our next trip.
Response from Kevin Patel on 8 Mar 2024
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

REUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tom

Stayed 1 night in Dec 2023

8/10 Good

Tameshia, Greenville

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No breakfast and $150 hold
Stayed 2 nights in Dec 2023
Response from Kevin Patel on 28 Dec 2023
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.

10/10 Excellent

Tukisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kevin Patel on 28 Dec 2023
So glad you enjoyed your stay. Come back and see us when you're back in town. We always have returning guests here at Midtown Suites Greenville and the team is happy to serve them. Thank you for your business.