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Reviews of Golden Bay Boutique Hotel & Bungalows

4 out of 5
Golden Bay Boutique Hotel & Bungalows
Gournes, Heraklion, Heraklion

Reviews

9.0

Wonderful

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 0 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anastasia

Stayed 7 nights in Sep 2023

10/10 Excellent

Paul

Stayed 9 nights in Jun 2023

10/10 Excellent

DaRhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cute boutique hotel with great views. Staff was very accomodating as well.
Stayed 1 night in May 2023
Response from Rania on 23 May 2023
THANK YOU VERY MUCH.WE ARE VERY HAPPY TO KNOW YOU HAVE ENJOYED YOUR HOLIDAYS IN GOLDEN BAY

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a hidden gem! 20 mins outside of Heraklion in a nice small town called Gournes. I honestly cannot say enough about this place. Staff is awesome. George at the front desk was very helpful and friendly. For example: we ordered a taxi pickup for leaving at 645am and he brought a bagged lunch to our room the night prior since we would miss the breakfast…..little things like that happened constantly. The guy at the restaurant was also a standout…wish I remembered his name. Every single staff member was fantastic. Rooms were super clean and ac cooled the room down quickly. Food at the restaurant was great. Pool area and the pool bar was perfect too, awesome for families as we saw or couples like us. Wish I could put into words how much we enjoyed our stay here! Thanks so much for the experience!!!
Stayed 3 nights in Aug 2022
Response from Reception Department on 2 Sep 2022
Honestly, we can not describe how happy we are for reading such nice words from you. We would like to thank you once more for choosing us and we are looking forward to welcoming you once more at Golden Bay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place and Rita and George are lovely! Thanks for being great
Stayed 2 nights in Jul 2022
Response from Reception Department on 12 Aug 2022
Thank you very much for your nice words. We are looking forward to welcoming you once more.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Very helpful with early check-out. Provided excellent Grab-bag, which we enjoyed at the airport.
Stayed 1 night in Jun 2022
Response from Rania on 13 Jun 2022
Thank you very much. We hope to see you again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. Our room location was amazing next to the water. I would definitely recommend this hotel to anyone and will consider staying here many times.
Stayed 7 nights in Apr 2022
Response from Reception Department on 28 Apr 2022
Thank you very much for you kind words. We are looking forward to welcoming you once more!

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely hotel/suites about 20 minutes drive from Heraklion city centre. The property is very nicely updated, clean, lovely pool. We were 4 travelers, 2 adults and 2 kids (ages 10 and 12). We stayed in a one bedroom suite overlooking the sea. Our bedroom was large with a nice balcony. The kids slept on convertible sofas that were very comfortable. Even with the sofas converted to beds, we still had plenty of room in the apartment. The kitchen was a nice size, but we didn't use it and there was also a nice table and chairs. The bathroom was clean with great water pressure. The property has a nice restaurant, bar by the pool and offers the use of pool/beach towels. Our only issue was there was only one air conditioner unit in the apartment. It was located in the bedroom and never seemed to cool down the main area very well. The bedroom was cooled off well, but not the main area and the kids were warm while sleeping. Overall, great place to stay and we'd recommend staying here! Lots of great restaurants within a short walking distance.
Stayed 2 nights in Aug 2021

8/10 Good

Paul

Stayed 6 nights in Oct 2023

10/10 Excellent

Giulia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit agréable, conforme à la description 😊
Stayed 1 night in Sep 2023

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

marion

Liked: Staff & service, property conditions & facilities
Correct pour le prix
Séjour de deux jours correct Chambre relativement propre On ne nous a pas changé les serviettes obligées de demander
Stayed 2 nights in May 2023
Response from Reception Department on 22 May 2023
Thank you vey much for your comments.

10/10 Excellent

REMY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour
Séjour très agréable. L'accueil est chaleureux et bienveillant, les chambres sont spacieuses, bien aménagées et propres. L'offre restauration (diner et petit déjeuner) offre un excellent rapport qualité prix, même si les produits proposés au petit déjeuner devraient être de meilleure qualité (jus d'orange, boissons chaudes entre autres). à recommander sans hésiter pour une halte d'une nuit à l'arrivée ou au départ d'Héraklion.
Stayed 1 night in Oct 2022

10/10 Excellent

Veysi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren als Paar unterwegs und hatten auf der Durchreise nur für eine Nacht gebucht. Wir wurden sehr nett und herzlich empfangen. Wir hatten ein Wohnzimmer mit Balkon und Poolblick sowie ein Schlafzimmer, ebenfalls am durchgängigen Balkon mit Poolblick. Die Räume waren sehr gepflegt, das Bett sehr bequem. Lediglich die Auswahl beim Frühstück könnte etwas besser sein. Ansonsten waren wir sehr zufrieden und würden das Hotel gerne noch mal besuchen.
Stayed 1 night in Oct 2022
Response from Reception Department on 22 Oct 2022
Thank you very much for your comments. We hope to welcome you once more in our hotel.

4/10 Poor

Christian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein Eco-Zimmer gebucht und mussten bei Ankunft feststellen, dass diese erheblich von den hier gezeigten Bildern abweichen. Das Zimmer war dunkel und nicht renoviert wie die anderen Zimmer. Alle Wasseranschlüsse waren mit Schimmel befallen, die Fugen in der Dusche ebenfalls und die Armaturen waren hart verkalkt. Aus dem Sicherungskasten hingen lose Sicherungen. Toilettenpapier muss gesondert im Mülleimer entsorgt werden. Wer hier einen 4*-Standard erwartet, wird enttäuscht sein: Das Frühstücksbuffet ist sehr lieblos, es gibt wenig Auswahl und man hat direkt das Gefühl, dass nur die typischen Speisen angeboten werden, um dem "interkontinentalen" Standard gerecht zu werden (Eier, Würsten, Bohnen in Soße) - vermutlich auch um den 4. Stern zu erlangen. Ausgewechselt wurde während unseres 7-tägigen Aufenthalts nichts. Zur Lage: Das Hotel liegt direkt am Meer, längere Sandstrände sucht man hier allerdings vergebens. Vielmehr liegen vor dem Hotel viele Buchten, in denen das Meerwasser hoch schnalzt. Ein paar freie Flächen mit Liegen sind abseits vorhanden. Eine Promenade mit vielen Geschäften und Restaurants gibt es hier nicht. Viele leere Häuser und ein paar wenige Restaurants, 1-2 kleine Supermärkte zieren die längere Straße am Hotel. Die nächste Busstation, um in etwas lebendigere Gebiete oder zum Flughafen zu kommen, ist zu Fuß in ca. 15 Minuten zu erreichen. Fazit: Günstig, aber für uns absolut keine 4 Sterne wert. Dann lieber 3 Sterne und die Qualität stimmt!
Stayed 8 nights in Jul 2022

8/10 Good

Ophelie Micheline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un très bon séjour au calme !! Personnel très agréable! Restaurants, bars à proximité! Petite plage privée accessible devant l’hôtel très sympa ! Piscine cool ! Petit déjeuner qui pourrait être un petit peu plus divers et complet mais une très belle expérience !
Stayed 7 nights in Sep 2022
Response from Reception Department on 14 Sep 2022
Thank you very much for evaluating us. We hope to welcome you once more.

4/10 Poor

Meryem

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Das Personal war sehr freundlich. Mein Zimmer war ein altes und nicht so sauber und hat gestinkt. Vor allem die Nasszelle war nicht schön. Ich habe Halbpension gebucht und war sehr enttäuscht, das Buffet war sehr klein und nicht frisches Essen. Ich habe oft auswärts gegessen oder à la carte bestellt und musste dann natürlich einen Aufpreis bezahlen. Achtung da das Hotel so nahe am Flughafen ist, hört man die Flugzeuge sehr gut. Der Strand vor dem Hotel ist sehr wellig und nicht schön zum Baden.
Stayed 5 nights in Sep 2022
Response from Rania on 12 Sep 2022
Dear Guest, Thank you for choosing Golden Bay Hotel for your vacation and for taking the time to leave your review However, we are sorry that the food offered in our restaurant, the room and some points you mentioned did not meet your expectations. We would like to confirm that we value all your comments and suggestions and will take them seriously as part of our continuous effort to improve our services and facilities. Sincerely,Rania

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Reception Department on 7 Sep 2022
Thank you very much for evaluating us.

8/10 Good

echraf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Logement tres moderne et recent. Petite strucure calme
Stayed 3 nights in Jul 2022
Response from Reception Department on 11 Aug 2022
Thank you very much for your kind words.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderar!
Jättefint hotel med allt man kan behöva. Har inget att klaga på! Dock är det värt att nämna att hotellet inte ligger centralt, man kan ta sig med taxi till Heraklion och Hersonissos utan problem om man vill ha lite mer liv. Vill man stanna i Gournes finns restauranger och strand på gångavstånd till hotellet, här är det lugn och stillsamt. Fint resmål om man reser som par eller familj. Kan varmt rekommendera, personalen är jätte hjälpsam och Joanna gjorde vår vistelse fantastiskt.
Stayed 7 nights in Jul 2022
Response from Reception Department on 3 Aug 2022
Dear Ms Antoun, thank you very much for your kind words. We are looking forward to welcoming you once more.

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel au top, la localisation (proche de la plage 5 minutes à pied, centre ville, aéroport). La piscine est bien grande et la chambre spacieuse avec si vous êtes à l’étage, une vue sur le couché de soleil.
Stayed 5 nights in Jul 2022
Response from Reception Department on 13 Jul 2022
Thank you very much for your nice words. We hope to to welcome you once more.

10/10 Excellent

Lema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un agréable séjour après notre mariage un hôtel tranquille et très reposant. Un très belle appart hôtel très spacieux et très propre. Une équipe au service de sa clientèle notamment la responsable Rania qui est très accueillante génial très gentil le chef du restaurant très a l'écoute et attentif à sont équipe et un service au bar au top. Je recommande vivement ce superbe hôtel.
Stayed 2 nights in Jul 2022
Response from RANIA on 13 Jul 2022
WE ARE SO HAPPY YOU HAVE ENJOIED YOUR HOLIDAYS IN GOLDEN BAY THANK YOU RANIA

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Parfait pour une soirée avant un départ matinal. L’équipe est très chaleureuse et disponible. Je recommande vivement cet hôtel
Stayed 1 night in Aug 2021