The hotel itself is very beautiful and scenic. My only bad experience was the hotel guest relations staff are there to make more money from you. They’ll tell you it’s unsafe to book your own cars or go by public transport so they can recommend you a very expensive private driver to take you around. This is extremely expensive and a scam. These drivers will charge you ridiculous rates for even short drives. The hotel staff should be more concerned about their guests experience & recommend affordable travel for their guests.
Great hotel, attention to detail, design, furniture, room lay out, cleanliness, staff super friendly, private pool so worth the money. Highly recommend
Truly amazing experience with great staff members working that made our experience pleasant. The front desk staff, manager and waiters were amazing. Thank you to the ladies in the front, Demetrius, Armando and all the help there!
Five star experience. The staff really goes above and beyond to make sure your stay is perfect. The pool area is great for lounging in the sun. The drinks were the best we had gotten during our vacation. Room was clean and comfortable, room service was excellent as well. Made for an amazing honeymoon!
The place is beautiful! Excellent rooms. Excellent staff. They care to your every need. Whatever you wanted, they brought you. Never seen a better staff! Loved them!
A lovely place to stay, we visited end of May and it was quiet with a nice relaxing vibe, spacious suites with properly heated pools…all staff were helpful and very friendly, walking distance from restaurants with a caldera view and a great location to get to all areas of the island easily! Definitely would come back!
The entire staff was amazing. Very helpful in setting up transportation as well as recommendations around the island. The hotel is also immaculately clean!
Absolutely loved staying here. They greeted us with a glass of wine. Took a lot of time to help show us where to go and what to see and recommendations. Our room was amazing and the pool water was so warm. It was chilly out.
The bartender took great care f us at breakfast and late at night.
They really go out of their way to take care of you and go out of their way to make your stay the best.