Search Hotels Near Grand Rapids Art Museum, Grand Rapids

"This was hands-down the best experience I have had at any hotel, ever. Every single staff member was friendly without being overbearing, my room was fantastic, the club lounge was well stocked and clean, the spa was INCREDIBLE and it truly was the perfect getaway. I want to mention Molly at the front desk. She was FANTASTIC. I don't know what kind of training JW puts their people through, but it was worth every penny. I walked away feeling like I had made a new friend. There was a line of people behind me, but she took her time explaining all amenities and made sure I was 100% happy before she moved on to the next guest. She deserves MASSIVE accolades as I'm sure her job is very difficult. I also had a 60 minute massage at Seraphina and it was FABULOUS. Dionte was my massage therapist and made sure I was completely comfortable throughout. We had a great chat while he worked and instinctively knew when I was getting sleepy. He worked out knots I have had for YEARS. I'm so grateful for his time and expertise. There's no question on if I'll be booking again. It was the perfect place to rest and relax, and I can't wait until I can return! "

"Super convenient to GLC Live at 20 Monroe!! Within walking distance to a lot of bars, restaurants, galleries, etc. The staff from beginning to end was extremely nice and helpful. CLEAN! CLEAN! CLEAN!"

"Nive pool"

"Absolutely loved all of the staff! Room and building overall is clean and comfortable!"

"Pool was out of order wish I would’ve knew that before booking. 😞"

"Yes!"

"The trash and dirty towels from the previous guest was not removed from the room prior to us being given the room key. Small pieces of baseboard trim was no longer attached to the wall - it was the first thing we saw when opening the door. Carpeting in the hallways needs replaced. The staff were friendly once they came to the desk, but the front desk did not have any staff whenever we went to the lobby."

"The staff were friendly and quick. The room was okay. The smoke detector was missing from the wall (the mounting plate was still there). The thermostat was not attached fully to the wall and the toilet seat was not screwed down on one side. The overall cleanliness of the room was okay, but the hotel overall could use some updates and repairs. "

"Good "