Search Hotels Near Grand Rapids Civic Theatre, Grand Rapids

"Hotel is centrally located in Grand Rapids. Rooms are dated and need update. The wedding rooms and event areas are nice."

"Whatever you do, DO NOT STAY AT THIS HOTEL. This is single handedly the worst experience I've ever had at a hotel, and I was in the building for under an hour. After entering the room that had been reserved for nearly a month, I was shocked with the condition of it. The bed was unmade and disheveled, sheets and pillows were not clean, dirty towels were thrown around the main living space and bathroom, soap provided by the hotel was opened and on the bathroom counter, used toiletries were left on shower shelves, garbage cans had not been emptied and trash was found throughout the hotel room, and a red stain was found on the counter. Due to these conditions, as well as the complaints of previous guests, we were not comfortable continuing our stay at this hotel out of concern for our health and safety. We returned to the front desk to inform them of the conditions of our room and the housekeeping manager referred to this issue as a "mystery" and offered to clean the room. We were not offered to be moved to a different room. We've been fighting to get a refund from the hotel for days now, and it has gone absolutely nowhere. Save yourself the time, money, and stress and stay somewhere else."

"A hotel I will not visit again! It was under construction. No coffee in the morning and Ng. Restaurant and bar closed. The hot tub had one (1) jet working and temperature of the water was cool! The rooms were clean. The beds had no blanket but a thin duvet lined with cotton balls inside that has been washed hundred times. Not a basic warm blanket. The bathroom was very modern and nice.!The curtains needed to be clean. Lastly I couldn’t get the TV channel selection. So, I gave up! Hope you find this helpful for future clients.!"

"Great location and place to stay!"

"It was filthy and Max from front desk was rude , there was a hair with lice in the restroom. Too expensive for broken down hotel the boilers do not work properly water would get hot then cold then hot again. Terrible experience for the price. "

"The property was absolutely disgusting. By far the worst rooms I have ever seen. The curtains were torn in multiple places, the carpet was stained and so was the bedding. The door handle to the room was falling off and there was about a 2” gap at the bottom of the door. The bathtub looked like a Petri dish and there was a hole in the bathroom door. I immediately checked out and booked a room at a completely different hotel. I’m still working with the property and Expedia to get a refund."

"Breakfast was great. Staff was nice. Location was great. Offered non feather pillows!! "

"The hotel stay was wonderful. The lobby was a little crazy, but overall we had a wonderful stay"

"The decor is lovely. The staff at the front desk, valet, and restaurant were so welcoming and helpful. Note of caution is that any info once you are in the room must be accessed by QR codes. It’s all very modern. We ate at both restaurants and they were perfect."