Skip to main content

Castelo Saint Andrews

5.0 star property
Guests find their haven at this luxury boutique farm stay, with lush greenery, massages, and sumptuous French dining for a true escape.

Choose dates to view prices

Saint Andrews offers a peaceful retreat in Vale do Bosque near Gramado Covered Street. Enjoy spa massages, French cuisine, personalized concierge services, bike rentals, and free WiFi at this heart-capturing farm stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is ฿17,328
฿17,848 total
includes taxes & fees
29 Jun - 30 Jun

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Suite Diamante

Suite Diamante | Egyptian cotton sheets, premium bedding, in-room safe

Suite Diamante

  • Valley view
  • 130 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room Deluxe with Valley View

Egyptian cotton sheets, premium bedding, in-room safe

Double Room Deluxe with Valley View

  • Valley view
  • 28 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Double Room Deluxe with Valley View

Egyptian cotton sheets, premium bedding, in-room safe

Double Room Deluxe with Valley View

  • Valley view
  • 28 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Double Room Deluxe with Valley View

Egyptian cotton sheets, premium bedding, in-room safe

Double Room Deluxe with Valley View

  • Valley view
  • 32 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Perola

Suite Perola | Egyptian cotton sheets, premium bedding, in-room safe

Suite Perola

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Esmeralda

Suite Esmeralda | Egyptian cotton sheets, premium bedding, in-room safe

Suite Esmeralda

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Granada

Suite Granada | Egyptian cotton sheets, premium bedding, in-room safe

Suite Granada

  • Valley view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Jade

Suite Jade | Egyptian cotton sheets, premium bedding, in-room safe

Suite Jade

  • Valley view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Topazio

Egyptian cotton sheets, premium bedding, in-room safe

Suite Topazio

  • Valley view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Turquesa

Suite Turquesa | Egyptian cotton sheets, premium bedding, in-room safe

Suite Turquesa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Onix

Suite Onix | Egyptian cotton sheets, premium bedding, in-room safe

Suite Onix

  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Rubi

Suite Rubi | Egyptian cotton sheets, premium bedding, in-room safe

Suite Rubi

  • Valley view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Ambar

Suite Ambar | Egyptian cotton sheets, premium bedding, in-room safe

Suite Ambar

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Cristal

Suite Cristal | Egyptian cotton sheets, premium bedding, in-room safe

Suite Cristal

  • Garden view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Green Mountain

Green Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Green Mountain

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grey Mountain

Grey Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Grey Mountain

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Blue Mountain

Blue Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Blue Mountain

  • Valley view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for White Mountain

White Mountain | Egyptian cotton sheets, premium bedding, in-room safe

White Mountain

  • Valley view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Stone Mountain

Stone Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Stone Mountain

  • Valley view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pine Mountain

View from room

Pine Mountain

10.0 out of 10
Exceptional
(2 reviews)
  • Valley view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Silver Mountain

Silver Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Silver Mountain

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Gold Mountain

Gold Mountain | Egyptian cotton sheets, premium bedding, in-room safe

Gold Mountain

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mountain House

Mountain House | Egyptian cotton sheets, premium bedding, in-room safe

Mountain House

  • Valley view
  • 500 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Vale do Bosque, a neighbourhood in Gramado, Castelo Saint Andrews is in the entertainment district. Gramado Covered Street and Gramado Central Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Snowland Park. Looking to enjoy an event or a game while in town? See what's happening at Gramado Tennis Club or Pinheirais Stadium. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Gramado travel guide
Map
Rua Das Flores 171, Vale Do Bosque, Gramado, RS, 95670-000

What's nearby

  • Gramado Central Avenue
    Gramado Central Avenue
    1 min drive - 1.0 km
  • Mini Mundo
    Mini Mundo
    2 min drive - 1.3 km
  • Covered street - Gramado, Rio Grande do Sul, Brazil
    Gramado Covered Street
    2 min drive - 1.3 km
  • Rua Torta
    1 min drive - 1.0 km
  • Etnias Square
    1 min drive - 1.0 km

Getting around

  • Porto Alegre (POA-Salgado Filho Intl.)
    115 min drive

Restaurants

  • Cantina Pastasciutta
    14 min walk
  • Hard Rock Cafe Gramado
    17 min walk
  • Il Piacere
    12 min walk
  • Di Paolo
    18 min walk
  • Maison de la Fondue
    16 min walk

About this property

Castelo Saint Andrews

  • Luxury boutique hotel near Gramado Central Avenue
  • Close to Gramado Covered Street, Castelo Saint Andrews provides free full breakfast, a poolside bar and a terrace. Indulge in a manicure/pedicure, a body treatment and aromatherapy at the on-site spa. Be sure to enjoy French cuisine at the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a hair salon.
  • You'll also find perks such as:
    • An indoor pool, along with sunloungers
    • Free self-parking and valet parking
    • Bike hire, a round-trip airport shuttle (surcharge) and smoke-free property
    • Laundry services, a porter/bellboy and luggage storage
  • Room features
  • All guest rooms are individually furnished, and feature comforts, such as private indoor hot tubs and 24-hour room service, in addition to perks, such as premium bedding and pillow menus.
  • Other amenities include:
    • Designer toiletries and hairdryers
    • TVs with premium channels
    • Daily housekeeping, desks and phones

Awards and affiliations

  • The property is a member of Relais & Chateaux.

Similar properties

Front of property
Buona Vitta Gramado Resort & Spa by Gramado Parks
Carniel
  • Pool
  • Breakfast included
  • Spa
  • Kids’ pool
9.2 out of 10, Wonderful, 1,034 reviews
The price is ฿5,866
฿6,629 total
includes taxes & fees
14 Jul - 15 Jul
Buona Vitta Gramado Resort & Spa by Gramado Parks
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 11 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 500 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for BRL 500.0 per night.

Payment types at the property

Important information

Fees

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

  • Pet fee: BRL 500 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Castelo Saint Andrews have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Castelo Saint Andrews?

As of 22 Jun 2026, prices found for a 1-night stay for 2 adults at Castelo Saint Andrews on 29 Jun 2026 start from ฿17,328, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Castelo Saint Andrews pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 500 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Castelo Saint Andrews?

Self-parking and valet parking are free at this property.

What time is check-in at Castelo Saint Andrews?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Castelo Saint Andrews?

Checkout is at noon.

Does Castelo Saint Andrews provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Castelo Saint Andrews located?

Located in Vale do Bosque, this luxury hotel is within 1 mile (2 km) of Rotula of Flags, Gramado Covered Street and Gramado Central Avenue. Casa do Colono Market and Etnias Square are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Castelo Saint Andrews Reviews

9.2

Wonderful

9.6

Cleanliness

10

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 55 out of 72 reviews
Rating 8 - Good. 8 out of 72 reviews
Rating 6 - Okay. 6 out of 72 reviews
Rating 4 - Poor. 3 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

Reviews

Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my recent stay. Beautiful property, excellent food and the best, most helpful, staff I have ever encountered. St Andrews is a very special place.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities
Euipe gentil
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities
Tudo é maravilhoso! Quarto, equipe, restaurante, cafe da manhã sem igual. Para ficar na memória para sempre!
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo e espaçoso, porém as cortinas não vedam bem a passagem da luz, o que se você acorda cedo não será um problema. A piscina é gelada, não há como utilizar ela fora do verão, temperatura média de 29C, sem a possibilidade de aumentar. O SPA estava fechado e para uso da sauna necessita reserva, o que é bom pois o local fica exclusivo para você mas ao mesmo tempo tira sua flexibilidade de horário, sauna úmida estava com problemas de manutenção e não funcionava. O café da manhã em estilo menu degustação, serve produtos de qualidade e frescos, mas também te limita em termos de opções, é o que tem no cardápio e há somente um curso para “degustar”. O atendimento é excelente e os funcionários muito educados e ágeis, o espaço externo é bem cuidado, limpo e te proporciona possibilidades de sentar e relaxar. Faltam mais opções para infraestrutura, ter somente a piscina e sauna com reserva limita você a ficar entre o quarto e jardim. Pelo custo da diária, na minha opinião há melhores opções. Se você prefere privacidade, frente opções de lazer, pode ser uma ótima opção pois o hotel possui poucos apartamentos e uma estrutura ampla.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar incrível

Equipe sensacional criaram experiências incríveis para nós. Lugar incrível para se passar momentos especiais.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma experiência incrivel.Tudo perfeito. Wine experience no mirante, com jantar no restaurante quero fazer mais mil vezes. Suites mountain pine, simplesmente excelente. O Staff, concierge Gabrielle e o garçon do restaurante que , infelizmente esqueci o nome mas morava em SC antes de Gramado, fizeram meu aniversário ficar ainda mais especial! Única decepção: Academia... péssima se comparada as demais estruturas. Mal equipada e numa sala enclausurada.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espetáculo

Simplesmente espetacular a nossa estadia nesse feriado, tudo impecável. Os colaboradores do castelo pensam em tudo visando conforto dos hóspedes. Desde a recepção até os mínimos detalhes, digno de nota 10. Agradecemos toda a equipe pela hospitalidade, conforto e excelência, voltaremos em breve, muito obrigado 🙏🙏
Stayed 2 nights in Jun 2025
Verified

8/10 Good

nicola

Liked: Cleanliness, staff & service, room comfort
Funcionários atenciosos, solicitos, porém as condições do quarto e do banheiro poderiam ser melhores. Ah, as toalhas parecem panos de chão de tão velhas e usadas.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Lucas

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Médio

Deixou bastante a desejar pela relação valor e o que oferecem. Tem uma vista bonita.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

MARCOS

Liked: Room comfort
Disliked: Property conditions & facilities

Não vale o que cobram

Saímos com a sensação de que não vale o que cobram. Alguns comentários: => A toalha do banheiro é velha e rasgada; => Banheira do banheiro não recolhe toda a água por causa de uma manutenção mal feita no ralo; => Café da manhã bem fraco com pouca variedade e demorava muito cada etapa do “menu degustação”. Esperei 15min por um omelete comum. Pedi uma panqueca com doce de leite….esperei 15min e chegou outra coisa: um bolo com doce de leite…….
Stayed 1 night in Jun 2025
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
O hotel esta bacana, mas nota-se que não se ligam mais as lareiras criando aquele apelo de aconchego, o banheiros dos quartos já estão ficando velhos, o hotel já está parecendo que esta ficando antigo… mas o atendimento do time da recepção é nota 1.000 !!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Cristianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uma das melhores experiências da minha vida. A propriedade é incrível. Ficamos na suite diamante que é um espetáculo a parte. O serviço impecável. O atendimento maravilhoso. A equipe sempre pronta pra ajudar e atender com excelência. Amei.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena

Excelente , serviço , suite , paisagem . Lindo lugar !
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um bom hotel que merecia mais qualidade pelo preço

Razoável considerando toda a expectativa que existia antes da estadia. O valor da diária é muito caro para o que o hotel entrega, portanto merecia mais em detalhes importantes, como um café da manhã mais diversificado e toalhas de banho de qualidade melhor. Os quartos também mereciam uma renovada porque já estão antigos.
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Nós hospedamos em Gramado no hotel Valle Dincanto após fomos para o hotel colin de France e deixamos por último e chave de ouro o hotel san andrews, a experiência não foi igual ou melhor que os hotéis citados anteriormente, não fomos apresentados ao hotel, chegamos e fomos para a piscina, pedi uma taça de champanhe no qual levou 50 minutos para deter entre, mandei msg q tínhamos saído da piscina e fomos no lago em frente ao hotel aguardar a taça de boas vindas que nao recebemos, então mandei msg no whats se eu poderia pedir de fora do hote para entregarem uma garrafa de champanhe para brindarmos nosso mais um ano de namoro, e no whats diziam que estavam levando, mas nunca chegava, após 50 minutos chegaram com uma garrafa. Estávamos com grande expectativa que no san andrews seria perfeito em tudo, creio que o atendimento conta muito, por isso retornamos nos hotéis anteriores, eles sempre nos oferecendo algo para nos deixarem a vontade, mimos no quarto na chegada e saída. O café no mirante foi uma experiência incrível, espero vontar em breve e ter uma nova experiência. Obrigado.
Stayed 1 night in Oct 2024
Verified

8/10 Good

leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poderia ser melhor

Achei ótimo, porém vários pequenos detalhes que não deveriam acontecer. Equipe Júnior com alguns deslizes.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia impecável

Toda a experiência no hotel é de extremo cuidado e exclusividade. Antes mesmo do início da estadia via WhatsApp. O lugar é lindo, instalações muito bem cuidadas e equipadas, alimentação excelente e atendimento diferenciado. Excelente para casais.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Já com planos de voltar

Tudo perfeito. O Castelo e’ bem ambientado e confortável, os jardins e vistas inesquecíveis, roupa de cama e toalhas Trousseaux, bem requintado, com serviço profissional e gentil. Muitos mimos e cuidados. Um presente nas 24hs do dia. Poucas suítes que garantem ambiente aconchegante e tranquilo.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Claudia Miyoko

Liked: Cleanliness, staff & service, amenities
O staff do hotel é PERFEITO e eles realmente fazem a diferença. Todos, sem exceção. Já as instalações precisam melhorar um pouco. Para o nivel deste hotel, acho que os quartos e banheiros são minusculos (fiquei no quarto silver). O piso do quarto tem uma sensação tática estranha, parece que está sempre úmido. A comida é bem apresentada e caprichada, utilizando ótimos ingredientes, mas falta algo. Talvez o pão de queijo tenha que ter o cuidado de chegar bem quentinho na mesa, os bolinho do café da manhã são lindos, diferentes todos os dias, mas parecem velhos, pois são ressecados. São pequenas coisas que não comprometem a estada, pois realmente, falo novamente, o pessoal faz tudo ficar PERFEITO. Eles realmente se um importam com o hóspede
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uma das melhores opções de hospedagem em Gramado

O Hotél é maravilhoso, fica dentro de um condomíno, muito bem localizado, um belo jardim e arquitetura clássica. Possui experiências de vinho e gourmet muito boas. O Staff é sensacional !!! Reservamos um apto luxo e não sabia que era no prédio anexo, porém pegamos uma semana de muita chuva e o café da manhã fica no prédio principal, fiz um upgrade para o superluxo e resolveu o problema
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito bom, adorei equipe , concierge maravilhosos ! Amei td!
Stayed 2 nights in May 2022
Verified

4/10 Poor

Paulo

Liked: Cleanliness, room comfort
Disliked: Staff & service

Não pode ser um Relais & Chãteaux!

Aquém das expectativas para um Brand Relais & Châteaux. Atendimento de um hotel comum e a Experiência gastronômica bem fraca, contrariando o valor da compra e da marca! Pretencioso usando a casca de infraestrutura do seu passado para distrair o serviço de hotel Simples!
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar e melhor atendimento que já tive até hoje.
Stayed 2 nights in Dec 2020
Verified

6/10 Okay

Marina

Liked: Cleanliness, property conditions & facilities, room comfort

Recepção deixou a desejar

A estadia foi ótima e o Hotel é fantástico, porém, o atendimento das recepcionistas da tarde, deixou a desejar.. não fomos recebidos com nenhum drink ou qualquer mimo que hotéis desta categoria oferecem, não teve nada na recepção, muito menos simpatia...Além disso, as havaianas são apenas duas numerações, (uma tamanho 42/43 e outra 36/37), não existiu a possibilidade de realizar troca ou a preocupação em perguntar ao hóspede anteriormente a numeração...
Stayed 2 nights in Dec 2020
Verified

10/10 Excellent

Carlos Andre Daher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

Melhor impossível!!! Tudo finamente preparado para ter uma experiência inesquecível!
Stayed 5 nights in Dec 2020