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"Drunk male receptionist took ages to check us in , then given me a room I haven’t book . I have booked one family large room 145 - two green standing single beds and double bed room and I was given one double bed , one single and pull out of this bed to sleep on the floor type matrasse bed , when I questioned this he said that I was suppose to be told this when booked - nonsense I booked via this page with photos of the room - freestanding two single beds !!!"

"Smooth process, all app based (did not speak with anyone); small but well set up room, very convenient location, good price."

"My stay at this Holiday Inn in the UK was wonderful. My family and i stayed here while staying in England before leaving on a cruise in June 2026 and i absolutely happy we selected this hotel for our short stay as the hotel was clean, our rooms were comfortable and the staff was very helpful with not only helping us with transportation , exploring London and purchasing food. My mom returned to England with me June 2026 after not being here since 1968 and absolutely loved her stay and looking...

"Great meal deal"

"An older hotel, as most of the Britannia hotels are. Suitable for a night or two and good for Gatwick airport."

"Wouldn't change the booking to the day before. Will never book again"

"I like everything about this property is so beautiful and never want to go back to my house again in london so relaxing for the weekend and the staff so lovely and friendly. We will be back soon again and again"

"This hotel did not have ac and in the midst of a heatwave it was a challenge. Staff great, room top notch! Highly recommend"

"Very basic, but what you expect for the price. Clean, comfortable bed and does the job."

"Missold hotel, more like a hostel. Old building no staff available with main door left open when we arrived leaving people very vulnerable. Lex the member of staff at this place lied to Expedia team, telling them that we checked in but hadn't checked out knowing that we had refused to stay there and had asked for a refund which they are refusing! We ended up staying at Gatwick all night until our flight. Not a great start to our holiday. Reviews are questionable. DO NOT STAY THERE!!"

"Too dark"

" Convenient to airport. Needs upgrades. "

"Great"

"Our stay was excellent value for money and the staff were very helpful. There was also a good selection of food on offer and good value for money too. Ample parking on site as well. We would stay again."

"Good"

"The room was clean. Hotel was dated and it definitely has some wear and"

"Very nice place to stay. Thank you"

"Attentive and helpful staff, nice atmosphere and good location."