"Advertised as a premier romantic hotel, but the service is a massive disappointment.
We stayed here for our 29th wedding anniversary and were met with completely indifferent staff. When we asked for empty glasses to toast our anniversary, they demanded a €15 service charge unless we fetched them ourselves—forcing my husband to walk through the hotel carrying glasses and putting forks in his pockets.
The lack of care was astonishing; our checkout agent, Rafaela who also checked us in, didn't...
"Advertised as a premier romantic hotel, but the service is a massive disappointment.
We stayed here for our 29th wedding anniversary and were met with completely indifferent staff. When we asked for empty glasses to toast our anniversary, they demanded a €15 service charge unless we fetched them ourselves—forcing my husband to walk through the hotel carrying glasses and putting forks in his pockets.
The lack of care was astonishing; our checkout agent, Rafaela who also checked us in, didn't...
Rajesh