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Neat little hotel. Pretty nice place. Clean. There is zero sound proofing between rooms. There was a guy talking on the phone next door and he sounded like he was in our room.
Ian
Stayed 1 night in May 2024
Response from BG on 21 May 2024
Hi Ian, Thank you for taking the time to send us a great review and we truly appreciate the feedback. We are always working on the property and will pass on the details to our Facility Director. See you next time.
6/10 Okay
Barbara
15 May 2024
Liked: Cleanliness
The room was pretty cramped. We moved the bench out from under the stairs so we had somewhere to sit besides the bed. This is more for skiers, I think, who are only going to sleep in the room.
Barbara
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you so much for your feedback! We do have a lot of skiers come to stay with us in the winter, however want our property to be acceptable to a wide array of guests. We regret that the room was not large enough for your needs. Please contact our front desk the next time you stay with us and we would love to offer you a larger unit!
Thanks Georgina. We appreciate the top rating and are very happy your enjoyed your stay. Have a great day!!
4/10 Poor
Shane
13 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noise noise noise. You can hear people talking in nearby rooms. Showers running. Toilets flushing. Many reviews about this issue suggest they are working on it. Doesn’t seem like much has happened. Great rooms! Great beds! Great hotel. The noise ruins the experience.
Shane
Stayed 1 night in May 2024
Response from BG on 21 May 2024
HI Shane, Thank you for staying with us and we apologize for not meeting your expectations. The sound proofing project has proved to be very challenging but we have not given up and hope to see it through to the end, asap.Basecamp Lodge Golden
Lovely hotel and lovely.staff. we stayed in a room for four, it was beautiful and very spacious. There room had a mezzanine floor with 2 single.beds and a queen bed downstairs. Perfect.for a family with 2 adult children. Clean, modern and staff very helpful. Great coffee machine !!
Heather
Stayed 1 night in May 2024
Response from BG on 21 May 2024
We are very happy to hear you enjoyed your stay Heather. Thank you for choosing Basecamp Lodge Golden and for the kind words in your review. We hope we get to see you again, the next time you visit Golden BC.
Clean, cozy rooms with comfy beds. Good for sharing or family. Nice common areas.
Nicole
Stayed 1 night in May 2024
Response from BG on 21 May 2024
Thank you for the kind words Nicole. We truly appreciate you taking the time to send us that. Have a great day and please come see us again soon!!Basecamp Lodge Golden
Not only is Basecamp Lodge an absolutely adorable place with great accommodations and phenomenal views, but it is also has some of the most wonderful human beings working there that I have ever had the pleasure of meeting! So friendly, genuine and kind! It was a perfect experience.
Meagan
Stayed 1 night in Apr 2024
Response from BLG on 5 May 2024
Hi Meagan, Thank you for such kind words. We truly appreciate it and I will be sure to share this review with the team. Our staff are amazing and enjoy going above and beyond, any chance they get and are always turning moments into memories. We are very lucky to have the team we do and we hope to see you again very soon. Check out the ever-growing collection of spectacular properties on our website.Have a great day :)Basecamp Lodge Golden
10/10 Excellent
Tia
29 Apr 2024
Tia
Stayed 2 nights in Apr 2024
Response from BG on 21 May 2024
Thanks Tia. You get 5 out of 5 as well :) See you next time!!Basecamp Lodge Golden
This property is off the beaten path but lovely mountains surrounding it. Very quiet i was able to keep windows open. Lovely end room. Very reasonable.
Lisa
Stayed 1 night in Apr 2024
Response from BG on 5 May 2024
Hi Lisa, thank you for staying with us and for taking the time to send us such a great rating and review. Nothing beats that mountain air!! See you next time Lisa. Have a great day!!Basecamp Lodge Golden
Spent 2 nights, we were on the ground floor and the window faced the parking lot which meant when the curtains were open people could look in. Staff were friendly, there is a coffee area available for coffee and tea. Golden itself is an okay town, nothing wildly exceptional. Had amazing pizza at 'Red Tomato Pies' in town, and saw a few shops.
Cayla
Stayed 2 nights in Apr 2024
Response from bG on 5 May 2024
HI Cayla, thank you very much for taking the time to send us review and some feedback. That is the best way for any company to gauge what is needed to take the guest experience to the next level. I am happy to tell you that we will be installing some reflective privacy film on all of the lower levels windows. We hope to have this project completed in the next couple of weeks.We hope you will visit us again the next time you are in the area. Have a great day!!Basecamp Lodge Golden
Hi Deborah, thank you for staying with us at Basecamp Lodge Golden. Safe travels and see you again soon. Check out our website and find another amazing location to discover. Basecamp Lodge Golden
Property was in an easily accessible location with lots of free parking. Nice views of the mountains from all rooms. The room with loft bedroom was quaint and unique and great for solo travellers or couples. The main sitting and dining area was impressive with the large log beams, fantastic stone fireplace as a centre piece and free 24hr coffee/esspresso machine, tea, and oatmeal and WIFI. Extremely friendly staff. Code to room very convenient so you don't worry about keys. Walkable pathway to downtown Golden. Bicycle rental or loan would be a great addition to this property.
Lyla
Stayed 1 night in Apr 2024
Response from BG on 22 Apr 2024
Hi Lyla,Thank you for taking the time to send us such a lovely review. We truly appreciate the kind words and hope you will visit us again in the near future. Please check out the Basecamp website and discover the growing collection of amazing properties.Have a great day Lyla!!
Bathroom part curtain was hard to move and prevent water from splashing out on floorr
Deborah
Stayed 1 night in Apr 2024
Response from BG on 22 Apr 2024
Hi Deborah,Thank you for bringing this to our attention. We will have our Maintenance department take a look at the curtain. We hope to see you again soon. Have a great day!!Basecamp Lodge Golden
This a beautiful clean property however it is ridiculously loud. Very thin walls and there are ear plugs provided in the bathroom which means this is an issue. Quiet times are 10pm -7 am which for the most part was fairly quiet but I was shocked at how you could hear everything. People in the hallways. People talking in the room next to us. TV in the room next door. Just a very loud place to stay.
Other than that it was good. Likely won’t stay again due to the noise.
Nicole
Stayed 1 night in Apr 2024
Response from bg on 22 Apr 2024
Hi there Nicole. Thank you for taking the time to send us your feedback. This is the best way for any company to find areas of improvement and we are currently looking into new solutions for this issue. One way or another, we will resolve any sound issues in that area of the Lodge. Please check out our collection of properties on the Basecamp website. Basecamp Lodge Golden
Awesome place to stay. Glad we found it Expedia as we would never have seen it driving through on the highway.
Denise
Stayed 1 night in Apr 2024
Response from bg on 22 Apr 2024
Thanks Expedia :)We are glad to hear you enjoyed the Lodge. It is such a unique property and we have grand plans for Basecamp Golden. Check out our website for Basecamp news, updates and many other amazing properties. Have a great day and see you next time Denise!!Basecamp Lodge Golden
Hi Terry, The self check-in is my favorite feature as well. It makes life a lot easier and seamless when departing the property. Have a great day!!Basecamp Lodge Golden
Hello Gregory, Thank you for the great rating and please come see us again soon. Check out our website for an ever growing collection of unique properties to choose for your next adventure.Basecamp Lodge Golden
Great communication, clean, cozy, great comp coffee & tea setup, beautiful common areas.
Christopher
Stayed 1 night in Apr 2024
Response from bgl on 3 Apr 2024
Hello Christopher, thank you for the kind words. We are very happy to hear you enjoyed your stay at Basecamp Golden. See you next time!!
8/10 Good
Sarah
Travelled with family
2 Apr 2024
Liked: Cleanliness, staff & service, amenities
Cleaning lady very friendly. Noisy - I used the earplugs provided in the room which helped.
Sarah
Stayed 1 night in Apr 2024
Response from BLG on 3 Apr 2024
Hi Sarah, we are very lucky to have such a skilled and charismatic team here in Golden. Thank you for taking the time to send us the review and we hope to see you again soon. Have a great day!
2/10 Terrible
Benita
2 Apr 2024
Benita
Stayed 1 night in Apr 2024
Response from BG on 22 Apr 2024
Hello Benita, I am sorry to hear your stay was not a memorable one. I am unable to find any record of guest complaints for the day that you you stayed with us. Please feel free to contact the Lodge directly if you would like to discuss your stay.
It was seamless, I checked in online & was emailed a door code and everything went smoothly. Beautiful property!
Carla
Stayed 1 night in Mar 2024
Response from BGL on 25 Mar 2024
Hi Carla, I am a big fan of the self check in option. Especially if you have a lot of luggage or kids, it truly makes your arrival far less stressful. We hope to see you again soon.
We had an excellent stay, loved hanging out in the living room lobby and chatting with other guests. We would go back there in a heartbeat.
John and Regina
Stayed 3 nights in Mar 2024
Response from BLG on 25 Mar 2024
Hi John and Regina, thank you for the kind words and for taking the time to send us some love. Have a great day and we hope to see you again very soon. Basecamp Lodge Golden
Hi Braden, thank you for the review. Please feel free to reach out and help us find the best way to get your next stay up to 5 out of 5.
6/10 Okay
Noah
Travelled with group
3 Mar 2024
Liked: Cleanliness
For the price of a hotel you get less, we had door code problems and seemingly had to talk with some in Asia to get in the building when it was -20 out, standing outside for 15 min.
Loud and they know this so they give you ear plugs.
The 2 story rooms are cooking up high and cold down below.
Bed was comfy and it was clean with easy access to town via a 15 min walk along the river.
We wanted to check it out and now we know.
Noah
Stayed 2 nights in Mar 2024
Response from BLG on 15 Mar 2024
Hey Noah, we appreciate you taking the time to send us some feedback. Our after hours assistance staff are located in Canmore and I do apologize for the trouble you had with getting access to the lodge. I will let them know about your feedback as well, that way we are always evolving and improving. The other issues you mentioned are in the works as we speak and 2024 will bring many improvements to the property. Basecamp Lodge Golden
Friendly staff, thanks Danielle for keeping the fireplace going on a wintry night. Loved beautiful and social great room with wood burning fireplace. Shared kitchen with basics, great coffee 24/7. 15 minute walk into town/restaurants. Kicking horse shuttle passes by if you don't have a car and want to get to hill.
Sandi
Stayed 1 night in Feb 2024
Response from BLG on 14 Mar 2024
Hi Sandi,Thank you for the kind words and amazing write up. Danielle is amazing and we are lucky to have such dedicated employees. I will be sure to share this review with her.We hope to see you again soon. Have a great day!!Basecamp Lodge Golden
We enjoyed everything about this property except the amount of noise from other rooms. Neighbouring guests having a casual conversation sounded like they were in our room. The provided ear plugs came in handy and the quiet time hours were followed so it was bearable.
Donald
Stayed 2 nights in Feb 2024
Response from BLG on 14 Mar 2024
Hi Donald, we do apologize for the disruption and can assure you we are working on it. It turned out to be quite the project but we will get it completed.Have a great day!Basecamp Lodge Golden
Nice place to relax in the mountains without the hulabaloo of banff or canmore
Priscila
Stayed 2 nights in Feb 2024
Response from BLG on 21 Feb 2024
Hi Priscila, Thank you for staying with us and for taking the time to send us some love. We truly appreciate it. Not only is "Hulabaloo" the best word I have heard to describe the chaos of Banff/Canmore, it is also my new favorite word and I will be trying to squeeze it to conversation as much as possible :) Have a great day and see you next time!!Basecamp Lodge Golden
Thanks Eric! Have a wonderful day, we hope you choose to stay with us again.
8/10 Good
Wilf, Rockyview County
Business traveller, Travelled with partner
3 Feb 2024
Liked: Cleanliness, staff & service
This is a quaint little property with the bed up in the loft that you can only get into on one side. If you get bored, you can easily hear the conversations going on in the room next to you is there does not seem to be any insulation between rooms.
Wilf
Stayed 1 night in Feb 2024
Response from BLG on 13 Feb 2024
Thank you for taking the time to review. We apologies about the noise disruption, this is something we have passed along to our team.