Had to request a different room, as the room we were given had same stain on the mattress cover from a previous visit to same room, and a huge crack in bathroom sink. Second room was OK although tumblers in the bathroom were filthy and we had to wash them before using. Wasn't aware there would be no housekeeping during our stay, I understand Xmas day, but would have thought housekeeping would resume Boxing Day. But at least would have expected extra toilet tissue, and milk/ coffee to cover this period that rooms were not being replenished. Had to ask for toilet tissue!
We were on the top floor and the lift was broken, very annoying as every night we had to go back down as our room key would not work each night!!!! Stayed 27 nights at this hotel in the last year, but feel really let down this visit, and will be looking elsewhere in the future, such a pity things seem to be going downhill.
