Lobby

Reviews of Motel 6 Georgetown, SC - Marina

2 out of 5
Motel 6 Georgetown, SC - Marina
120 Church St, Georgetown, SC

Reviews

4.8
Rating 10 - Excellent. 50 out of 350 reviews" "
Rating 8 - Good. 24 out of 350 reviews" "
Rating 6 - Okay. 59 out of 350 reviews" "
Rating 4 - Poor. 82 out of 350 reviews" "
Rating 2 - Terrible. 135 out of 350 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk employee was friendly. The king bed and pillows were comfortable. Room(non-smoking) reeked of marijuana, folded towels were dirty, faucet handle had toothpaste on it, floor was dirty, bedside table lightbulb broken, tv would not turn on (tho' remote was operational.) It appeared someone had used the room 'partially', then left it to appear cleaned. Additionally, Expedia lists this hotel as having a pool; it did not. Very disappointed. Regret having paid a non-refundable fee without seeing the room's conditions beforehand. Another unit was unavailable.
Stayed 1 night in May 2024

10/10 Excellent

jen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Jen,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Bobby

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great and prompt Rooms where clean and so where the linen Property has a nice view of georgetown marina Has continental break fast, enjoyed my morning coffee. The front lobby is very well done up for working and relaxing when looking for change. Guest laundry with in the property made life easy.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Bobby, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Leonard C

Disliked: Amenities
There is construction next to the property. It becomes quiet in the evening. The lock would not work on my room after the initial check in. The property is understaffed so it took an hour and a half to resolve the problem. My belongings were in the room and I couldn't leave the room until it was fixed (which didn't happen.) Management finally gave me another room.
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Thank you so much for taking time to post your valuable feedback. The key was demagnetise. I am extremely sorry for the inconvenience caused to you. Today we checked the room, the front desk person was trying to use your demagnetise key hence he couldn’t open the door. Today we make a new room key and it worked fine. Hope you will give a chance to serve you in future.

8/10 Good

Jameka

Stayed 1 night in Apr 2024

6/10 Okay

Jamee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Advertised pool was concreted over
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Chadwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and I will stay again
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 16 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean , perfect low key place
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Raul, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Thank you so much for taking time to post your valuable feedback.

10/10 Excellent

Michal

Business traveller
Liked: Staff & service, property conditions & facilities
Very newly remodeled, new clean bed. Flooring and bathrooms were dirty as staff did not clean well but otherwise nice and budget friendly. Better then any other Motel 6 I've stayed in.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Michal, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Kiara

Stayed 2 nights in Mar 2024
Response from GM on 19 Apr 2024
Thank you so much for taking time to post your valuable feedback. Thank you for choosing Motel 6.

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It's an old place, renovated and under new owners, they have to work on. Staff in the evening unfriendly, in the morning the Man was very friendly. Front building regular AC is very loud.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi MichaelThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Ann

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Ann,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Brooks

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 20 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Clean, friendly, could use an update on breakfast selection, overall nice.
Stayed 2 nights in Jan 2024

8/10 Good

LORRAINE

Stayed 4 nights in Jan 2024

6/10 Okay

derwin

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Derrik

Liked: Cleanliness, staff & service, property conditions & facilities
The floors need to be redone - other than that room very nice.
Stayed 1 night in Jan 2024

6/10 Okay

Julius

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Robert

Business traveller
Disliked: Amenities
I was on a business trip and stayed there for 4 days. Not once did anyone clean the room or even take out the trash or bring fresh towels. I guess like they say You get what you pay for.
Stayed 4 nights in Jan 2024

8/10 Good

Rickey

Stayed 2 nights in Jan 2024

10/10 Excellent

Burness

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Burness,Thank you for the 5-star rating! We appreciate your positive feedback. We look forward to hosting you again for another positive experience!Sincerely, Hotel Manager

10/10 Excellent

Brannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is little old but room was very clean and spacious, shower was very good. Nice quiet place and staff were very friendly. Parking was adequate and well lit. Bed was extremely comfortable so that I had a very good sleep. Food options near by are very good. Good value for price in the town.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Brannon,Thank you for the 5-star rating! We appreciate your detailed feedback. We're glad to hear that, despite the property being a bit old, you found the room very clean and spacious, with a good shower. It's wonderful that you enjoyed the quiet atmosphere, friendly staff, well-lit parking, and the extremely comfortable bed that contributed to a good night's sleep. We're also pleased that you found good food options nearby and considered it a good value for the price in the town. If there's anything more you'd like to share or if you have any suggestions, please feel free to let us know. We look forward to providing you with another great experience in the future!Sincerely, Hotel Manager

4/10 Poor

Carolyn

Liked: Cleanliness, staff & service

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear John,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Lisha

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 22 Dec 2023
Dear Lisha,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Rodger

Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Dec 2023
Dear Rodger,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIBLE AND DIRTY
If you have meager standards, then this is the place for you. It was so dirty. It smelled moldy. The bathroom vent was moldy, and God only knows what else was stuck on it. The floors were dirty. There was broken glass by the chair. There was something sticky all over the chair. The bed was like sleeping on a box spring alone. The mattress didn't fit on one side. I still feel "skeezed" out by staying there. There needs to be some strict regulations for places like this. I believe it's a health hazard and shouldn't be allowed to operate like this. DO NOT STAY HERE.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Angela,We are truly sorry to hear about the unsatisfactory conditions you encountered during your stay. Your experience is not reflective of our standards, and we deeply regret the inconvenience and discomfort you faced. We take your feedback seriously and will investigate the issues you mentioned to ensure improvements. Your health and well-being are our top priorities, and we appreciate your bringing this matter to our attention. We apologize for any distress this may have caused and understand your concerns.Sincerely, Hotel Manager

4/10 Poor

Karen

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 15 Nov 2023
Dear Karen,I am disappointed to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues and gain a 10-star rating.Sincerely, Hotel Manager

2/10 Terrible

dusty

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors were dirty. Only had 3 tv channels and could not even get a news station. Could see handprints on headboard and bathroom mirror upon arriving
Stayed 1 night in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Guest,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback is important, and we will address these concerns to ensure a more pleasant experience for our guests. Please be assured that we take your comments seriously. We hope to have the opportunity to make amends and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Sarah

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The motel need attention the floor was dirty, there was no towels in the room! Spiders was in the room and when I went to check out there was no one there!
Stayed 1 night in Nov 2023
Response from Hotel Manager on 12 Nov 2023
Dear Sarah,I'm sorry to hear about the issues you encountered during your stay. The conditions you described fall below our standards, and we sincerely apologize for the inconvenience and discomfort you experienced, including the dirty floor, lack of towels, presence of spiders, and the absence of staff during check-out. We take these concerns seriously, and we will address them promptly with our team. We appreciate your understanding, and we hope to have the opportunity to provide a more positive experience in the future. Safe travels.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Choice in Georgetown
Very impressed by customer service provided by Chris over the phone and in person. Nice location and nice facility. Good value.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 10 Nov 2023
Dear Guest,Thank you for your excellent feedback! We're thrilled to hear that you had a 10 out of 10 experience and that Chris provided exceptional customer service. It's great to know that you found the location, facility, and overall value to be impressive. We appreciate your positive comments and look forward to being your first choice in Georgetown for future stays. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotek
This property is disgusting. There were needles and trash and cigarettes all over the ground. People smoking weed at all hours. I didn’t feel comfortable leaving my room alone. My boyfriend was working at left early. The room smelled like musty mold. The mattress cover was disgusting. The first set of sheets was dirty. At 830pm I requested a new set and the attendant didn’t know if she had any. We slept on a blanket we had in the car. We stayed because it was pet friendly and our friends were at the quality next door, which was significant better. I honestly think $111 a night was exceptionally overpriced for this hotel. I never felt safe or clean.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Guest,We are sorry to hear that your stay with us was not up to your expectations. We strive to provide each and every guest with a five-star experience, and we apologize that we were unable to do so during your stay. We take your feedback seriously and have discussed it with our staff. We are addressing the issues you listed, and we hope that you will give us another chance to show you the level of service we are capable of providing. Thank you for taking the time to provide us with your valuable feedback.Sincerely,Hotel Manager

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They may be trying to upgrade this place but they sure have a long way to go.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear David,We appreciate your feedback, and we apologize for any inconveniences you experienced during your stay. We are continuously working on improvements, and your input helps us in this process. We hope to provide a better experience during your next visit. Thank you for your patience.Sincerely, Hotel Manager

6/10 Okay

Darius

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty headboards, mirrors, sinks not working & floors filthy
Stayed 1 night in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Darius,We apologize for the cleanliness and maintenance issues you encountered during your stay. This is not up to our standards, and we take your feedback seriously. We will address these concerns to provide a more comfortable experience for our guests in the future. Sincerely, Hotel Manager

2/10 Terrible

Blake

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 15 Nov 2023
Dear Blake,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a dirty property toilets did not work properly,mold and midew on the base boards ,carpets were dirty and the pillows were very uncomfortable i would choose something different in Georgetown
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear James,We apologize for the disappointing experience you had during your stay. Your feedback is important, and we will work to address these issues to ensure a cleaner and more comfortable environment for our guests. We appreciate your input, and we hope you consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jesse

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Not clean
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 18 Oct 2023
Dear Jesse,I'm sorry to hear that you found the hotel not as clean as expected. Cleanliness is essential to providing a positive guest experience. Your input can be valuable in helping them make necessary improvements.Sincerely, Hotel Manager

2/10 Terrible

Cedric

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check Your Sheets Before Getting in Bed!
The first night, I was so tired that I went to bed without checking the sheets. In the morning, I noticed red spots on the sheet along where my left leg was. I also found a piece of hair that was not mine! I pulled the cover up on the other side where I had not slept and saw that it was dirty too. I complained to the manager and someone came and replaced the sheets and blanket, but the room was never cleaned during my 2-night stay. No one brought clean towels to the room. I went to the desk late Saturday night to get the towels. I could write more about this negative experience, but why bother? I'm not going back. If you decide to choose this hotel in spite of my comments, then I highly recommend that you check your sheets before getting in bed!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Cedric,We're truly sorry to hear about the cleanliness issues you encountered during your stay. This falls far below our usual standards, and we apologize for the inconvenience and discomfort you experienced. We appreciate your feedback and take this very seriously. We will address these concerns with our team to ensure such incidents are not repeated in the future. Thank you for bringing this matter to our attention.Sincerely, Hotel Manager

2/10 Terrible

Libby

Disliked: Cleanliness, property conditions & facilities
The room we received was terrible. There were bugs crawling on the bed.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Libby,We're very sorry to hear about your unpleasant experience with bugs in your room. This is certainly not the standard of cleanliness we aim to provide to our guests. We take such reports seriously, and we will address this issue with our housekeeping team to ensure it doesn't happen in the future. Please accept our apologies, and we hope you'll consider staying with us again in the future for a much-improved experience. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Shawn,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 Terrible

Libby

Disliked: Cleanliness, property conditions & facilities
I didn’t like the room nor the food
Stayed 1 night in Oct 2023
Response from Hotel Manager on 14 Oct 2023
Dear Libby,We apologize that you didn't enjoy your room or the food during your stay. Your feedback is important, and we appreciate your input. If there are specific aspects you'd like us to improve, please feel free to share, as it helps us enhance our services for a better guest experience. Thank you for staying with us.Sincerely, Hotel Manager

4/10 Poor

Vicki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at many Baymont properties. This property has not been kept up.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Vicki,We appreciate your loyalty to the Baymont brand and apologize that your recent stay at this particular property did not meet your expectations. Guest feedback is important to us, and we will ensure your comments are shared with the management team responsible for this location to address any issues and improve the overall guest experience. We hope you'll consider giving Baymont another chance in the future at a different property that meets your standards. Thank you for sharing your feedback.Sincerely, Hotel Manager

6/10 Okay

Chris

Stayed 1 night in Sep 2023
Response from Hotel Manager on 10 Oct 2023
Dear Chris,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Adam

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the area, even though it is a blue collar style motel, should have been in better shape. In particular, the look of the long term stay/residents
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 15 Sep 2023
Dear Adam,Thank you for sharing your thoughts on the condition and ambiance of our motel. We appreciate your feedback, and we strive to continuously improve the appearance and quality of our facilities. We'll take your comments into consideration and work on addressing any areas that need improvement to provide a better experience for our guests. Your feedback is valuable in our efforts to enhance the overall atmosphere and image of our property.Sincerely, Hotel Manager

2/10 Terrible

Doug

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad odors and unclean. One towel in room.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 3 Sep 2023
Dear Doug,We apologize for the issues you encountered during your stay, including bad odors and a lack of cleanliness in your room. Additionally, having only one towel in the room is not acceptable, and we're sorry for this oversight. Your feedback is essential, and we will address these concerns to ensure a more pleasant and comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with an improved stay on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Cynthia

Disliked: Cleanliness, property conditions & facilities, room comfort
Will never stay there and do not recommend it.
Came late due to Hurricane. Checked in went to room was turning on floor lamp and a cockroach was climbing the wall and it wasn’t a Florida bug. The tub was so old and stained we too sponge baths. The was an empty beer bottle where we parked. No bath mat, no wash cloths
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 3 Sep 2023
Dear Cynthia,I'm truly sorry to hear about your disappointing experience during your stay at the hotel. Your feedback regarding cleanliness and the overall condition of your room is concerning, and we sincerely apologize for falling short of your expectations. We take such matters seriously and will address them to ensure a better experience for our guests in the future. Your comments are important, and we appreciate your understanding. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

richard

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They need more workers!!!
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Richard,Thank you for your feedback. We appreciate your observations about our staffing levels. We're constantly working to provide the best experience for our guests, and your input is valuable to us. We'll take your comments into consideration as we evaluate our staffing needs to ensure efficient service and guest satisfaction. We're committed to improving and providing a better experience for our guests. Thank you for sharing your thoughts.Sincerely, Hotel Manager

4/10 Poor

Jay

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 20 Aug 2023
Dear Jay,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 17 Aug 2023
Dear Adam,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager