Went to the restaurant chophouse was probably best restaurant in Denver. Amazing food and service. Second time I was there. Also gambling the staff was so fun and made the experience even better. The property is clean and rooms are even better.
The service from staff was exceptional. And the property is exceptionally clean. Staff were consistently attentive to the way the property looking, from trash on the floor, to cleaning the facilities in a way that did not impede on my experience, but enhanced it.
Contacted front desk three days in a row for technology issues which were never resolved. I was told management would contact me that never happened. I sent a note to guest service manager and received no response. Very poor internet service and no functioning TV in our room. We were told antenna on the roof needed to be dusted off. Hmm a hotel of this caliber ??? If you stay be prepared they are all talk and will not resolve nor will you hear from management.
The staff was very helpful especially navigating the elevators which are a little trickey at first. The rooms looked clean when you first walk in but the furniture was really dusty. Also the gaming cards and room cards kept giving us trouble. For the price we expected alot more.
The staff explained how to use the elevators and also mentioned we had access to the concierge lounge! Adult only at the pool and hot tubs from 6-10. We will be back!
I stayed at the Monarch resort and Casino, in mid July 2027. It turned out to be a great property. The casino was wonderful. The restaurants were great. The hotel rooms were great. I recommend the monarch to anybody.