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"Clean room excellent service "

"Great place. Lovely staff."

"Friendly welcome, clean and comfortable room"

"All good "

"Clean rooms and staff were lovely."

"Very disappointed to find our rooms didn’t have windows ! This fact was not mentioned when we booked ! Hotel was generally quite “tired”."

"Lovely refurbished hotel with very friendly staff and nice food. Restaurant not open Mon-Tue but can still get good pub food in the bar each night. Wasn’t a problem for us, being March but no air con in rooms."

"Excellent "

"Really disappointing experience at Embankment Kitchen. Despite booking a table in advance, we were left waiting far too long. When we arrived, several staff members were clearly present but nobody acknowledged us or even said, “we’ll be with you shortly.” We were simply left standing there wondering what was going on. Service throughout was extremely slow and disorganised. There appeared to be very little communication between staff, which showed in the lack of coordination and attention. When...

"Everything was perfect. Except being charged again and was £20 cheaper than paying with expedia 😪 Just hope the refund comes through "

"Fantastic high-class hotel in a central location."

"Only cons were that most rooms did not have air conditioning. We are staying another night in a few days still and are selecting a room that has air conditioning."

"Excellent room, great breakfast, only problem was lack of staff numbers but those they had were great "

"Staff were nice and friendly, was great we could check in early , room was dated but clean . Unfortunately woke up very early by staff hoovering ."

"Nice clean room "

"First time I have experienced a 4 pm check in. At the same time check out is at 10 am. Both times are very inconvenient, especially the 4 pm check in. The place was clean. If you need your room cleaned you would have to request it, which was not an issue. Good access to transit as buses stop just in front of hotel. Front desk staff was helpful. The area is safe, as I was out walking past midnight and never felt worried."

"Clean rooms"

"The hotel was really clean, the staff were great, but,,, the open plan bathroom was unexpected and not what my family would use."

"The hotel is convenient for business in the area. It has a decent size car park. The staff are really friendly and helpful. The rooms are quiet and comfortable. Breakfast is much better quality than most hotels this price. My room had stains on the carpet I’m hoping were spilled coffee. I had some minor issues with the heating in the room but this was resolved. Overall good and I would certainly use this hotel again when in the area for business again "