Lobby

Reviews of La Quinta Inn & Suites by Wyndham Gainesville

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I really liked how clean and new everything was. The staff was very courteous and polite, as well as professional. I would recommend this hotel to anyone looking for a clean, modern, quiet and safe place to stay.
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Joyce, we are happy to have hosted and served you exceptionally well at La Quinta Gainesville. Thank you for your kind words about our facilities and courteous services. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. It is delightful to learn that our modern amenities, peaceful ambiance, and renovations were perfect for you. We shall be thrilled to accommodate you on all your trips to Gainesville, with our facilities running at their best.Best Regards,Customer Care Team

2/10 Terrible

Greg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, torn up furnishings, bugs
Stayed 3 nights in May 2024
Response from Customer Care Team on 14 May 2024
Dear Greg, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 6 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jana

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was a little outdated but very convenient to our final destination.
Stayed 1 night in May 2024
Response from Customer Care Team on 8 May 2024
Dear Jana, thank you for rating us and reaching out to review your stay with us. Our hotel's mission is to provide great value to our guests during their stay, and we are incredibly happy to know that we successfully attained our targets. Our team is delighted that our location was convenient for you and suited to your satisfaction. We have taken note of your feedback about the slightly outdated property conditions, and we have passed on these comments to our administration. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at La Quinta Gainesville many more times.Best Regards,Customer Care Team

6/10 Okay

Tracy

Liked: Staff & service
Disliked: Cleanliness
Pool area was not clean and elevator wasn't working.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Tracy, we apologize for any inconvenience caused by the cleanliness of the pool area and the broken elevator during your stay. Please accept our sincerest apologies for falling short of our usual standards. Your feedback is important to us, and we will address these issues promptly to ensure a more enjoyable stay for our guests. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at La Quinta Gainesville.Best Regards,Customer Care Team

2/10 Terrible

Steffanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, run down. The lobby did not smell good at all.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Steffanie, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the run-down state of the lobby and the unpleasant odors that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

10/10 Excellent

Leland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Leland, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

6/10 Okay

FRANK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t get a room facing the highway. Very loud and hard to sleep.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Frank, we apologize for the inconvenience caused by the noise from the highway during your stay. Your feedback is important to us, and we will do our best to address this issue to ensure a more peaceful environment for our guests. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Donald, Lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Donald, it's our absolute pleasure to know you loved your stay with us at La Quinta Gainesville. We strive to provide excellent value to our guests through our clean accommodations and friendly, top-notch services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Gainesville.Best Regards,Customer Care Team

4/10 Poor

Rick

Travelled with family
Disliked: Staff & service
Booked for 3 days, each of 2 mornings water would not get hot for shower. Left a day early because of being frustrated, asked front desk for refund or cancel for last day, stated she would let manager know. I was told the manager would contact me, still nothing.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Rick, we apologize for the issues you experienced with the hot water supply during your stay and for the inconvenience of having to leave early. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret falling short of your expectations in this regard. Your feedback regarding the hot water supply will be addressed with our maintenance team to ensure that such issues are resolved promptly. Additionally, we apologize for any miscommunication regarding your refund request, and we will ensure that the manager contacts you as soon as possible to address your concerns. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility and our room was very.clean. check in was flawless.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Tim, it's our absolute pleasure to know you loved your stay with us at La Quinta Gainesville. We strive to provide excellent value to our guests through our clean rooms, well-kept facilities, and smooth check-in process. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Gainesville.Best Regards,Customer Care Team

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Steve, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

8/10 Good

Jacqulyn

Travelled with family
Liked: Amenities
It was nice and clean. The night desk person was awesome. We loved him!!!
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Jacqulyn, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Gainesville. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our clean accommodations and incredible front desk service makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

10/10 Excellent

Kassi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Customer Care Team on 11 Apr 2024
Dear Kassi, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Gainesville. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Customer Care Team

10/10 Excellent

ADAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the area around it is completely dead the hotel itself was great. The roads to get there is goofy but it's Texas and they have the freedom to oppress the locals with bad road design and evil cops all they want.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 10 Apr 2024
Dear Adam, we appreciate your feedback regarding your recent stay with us. We are sorry to hear about any inconvenience caused by the surrounding area and transportation issues. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Gainesville.Best Regards,Customer Care Team

10/10 Excellent

Johnny

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It’s not super new and fancy but in my experience, it was nice and clean. Most places that are pet friendly stink, I didn’t notice it at the LaQuinta in Gainesville Tx. Not a lot of food options near by but the Crackerbarrel wasn’t bad
Stayed 1 night in Apr 2024
Response from Customer Care Team on 10 Apr 2024
Dear Johnny, thank you for your positive comments about our cleanliness and hygiene standards. We're pleased to hear that you enjoyed your stay with us, despite the limited food options nearby. Your feedback is appreciated, and we'll continue to strive to provide a comfortable and welcoming environment for all our guests. We look forward to welcoming you back on your next visit to Gainesville.Best Regards,Customer Care Team

4/10 Poor

Vincent

Travelled with partner
Clerk was nice. Pulled up, you could tell front door had been broken for some time. The room door did not seal well, we were across from pool & ice machine so plenty loud. The metal framing around the bed made quite a bit of noise every time I moved, like pushing in on a washing machine panel, tv was not mounted on the wall stand provided so no viewing from bed. We didn’t dare try breakfast there and only too happy to leave. Over priced and pretty run down
Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 Apr 2024
Dear Vincent, we apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and enjoyable experience for our guests is important to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the front door, room conditions, noise disturbances, bedding, TV, and breakfast has been duly noted. We have informed the management about your comments, and all the issues you mentioned will be sorted out with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Customer Care Team

10/10 Excellent

Marvin

Travelled with partner
Check in went well. Room was clean. Breakfast was good
Stayed 1 night in Apr 2024
Response from Customer Care Team on 4 Apr 2024
Dear Marvin, we are pleased that you thoroughly enjoyed your time at La Quinta Gainesville. We appreciate you letting us know how satisfied you were with our check-in service, clean rooms, and breakfast choices. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Gainesville.Best Regards,Customer Care Team

2/10 Terrible

Joel

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They did not have access to hot water when we checked into the property we were not notified about this After we went to the room and figured that out went back downstairs to talk to the concierge where they explained that there’s nothing they can do about this and they’ve been having issues with it all day… they watched me and my family of two kids check in without saying a word about the hot water and pretty much waved their fingers afterwards saying it’s an issue that they have. I’ll talk with the concierge the next morning where they have a Flawless story that whereas they thought they had it fixed in the middle of the night it is now not working again first thing in the morning… considering it was $179 per room I find that beyond ridiculous
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Joel, we sincerely apologize for the inconvenience you experienced during your recent stay with us due to the lack of hot water. It is truly disheartening to hear that we failed to notify you about this issue upon your arrival and that our team did not provide you with adequate assistance. Please know that this falls far short of the standards we strive to uphold. We understand the frustration and disappointment this must have caused, especially with young children in tow. Rest assured, we take your feedback seriously, and we are actively working to resolve this issue to prevent any recurrence in the future. We deeply regret that your experience did not meet your expectations, particularly considering the rate you paid. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

10/10 Excellent

Robbin

Clean and courteous staff!!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Robbin, we are pleased that you thoroughly enjoyed your time at La Quinta Gainesville. We appreciate you letting us know how satisfied you were with our clean rooms and courteous customer service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Gainesville.Best Regards,Customer Care Team

10/10 Excellent

Son

Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Guest, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at La Quinta Gainesville with the finest of our facilities and services!Best Regards,Customer Care Team

4/10 Poor

Valerie, Haslet

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds were not comfortable at all, barely slept all night.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Valerie, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the uncomfortable beds that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 Apr 2024
Dear Jason, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards,Customer Care Team

10/10 Excellent

Saunna

Travelled with family
Clean Breakfast was wonderful Staff very friendly
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Saunna, we are pleased that you thoroughly enjoyed your time at La Quinta Gainesville. We appreciate you letting us know how satisfied you were with our breakfast, hygiene, and customer service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Gainesville.Best Regards,Customer Care Team

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Elvira, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Gainesville, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

6/10 Okay

george

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was in need of repair. Crack along the walland missing paint in the bathroom. Repair to the toilet I did myself. A part had fallen off. A simple fix.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear George, we apologize for the maintenance issues you encountered during your stay. Your feedback is concerning, and we take it very seriously. Please know that we are addressing these issues promptly and making improvements to ensure well-equipped facilities for our guests. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team

10/10 Excellent

Virginia, Spring Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the rooms are large and clean.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Virginia, many thanks for your glowing review of our hotel. At La Quinta Gainesville, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, spacious rooms make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Gainesville!Best Regards,Customer Care Team

4/10 Poor

Elbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were given a handicapped room on the 3rd floor facing I-35. Trucks running all night long. The bed was terrible, it was very clean. Couldn't communicate with the housekeeping because of not being able to understand english. I'll ask for a room facing the back.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Elbert, we apologize for the inconvenience you experienced during your stay. We're sorry to hear about the noise disturbance from the nearby highway, the terrible bedding, and the communication issues with our housekeeping staff. Your comfort is important to us, and we appreciate your understanding. We will do our best to accommodate your request for a room facing the back on your next visit. We hope to have the opportunity to welcome you back for a better experience in the future.Best Regards,Customer Care Team

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Elvira

Liked: Cleanliness, staff & service
Tub fixtures need to be upgraded
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Elvira, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the tub fixtures were not in good condition and marred your time with us. Please know that we will be looking into this and making amends. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to La Quinta Gainesville soon.Best Regards,Customer Care Team

4/10 Poor

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved 2rooms that would sleep five and joined, however that’s not what we got! We had 6 adult women, who thought they would have there own bed,I suggest you reserve through your selected property and not one of those sites ( hotels, Expedia ) because the property won’t take responsibility for the errors they make
Stayed 1 night in Mar 2024
Response from Customer Care Team on 7 Mar 2024
Dear Cathy, we apologize for any confusion regarding your room reservations and the inconvenience caused during your stay. Please know that we take guest satisfaction seriously, and we're disappointed to hear about your experience. We encourage guests to book directly with us for a smoother reservation process, and we'll address your concerns with our booking partners to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.Best Regards,Customer Care Team

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough room in the dining area during breakfast.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 4 Mar 2024
Dear Jeffrey, we apologize for the inconvenience caused by the limited space in the dining area during breakfast. Your feedback is valuable to us, and we'll work to address this issue to ensure a more comfortable dining experience for our guests. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at La Quinta Gainesville many more times.Best Regards,Customer Care Team

6/10 Okay

JESSE

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Kellie

Liked: Cleanliness
Convience
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Kellie, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Anaheim Discovery Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with the convenience of our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

8/10 Good

Karon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for the price
We had a suite which was very comfortable for us. The elevator was working and the breakfast looked good, but we arrived too late to eat it. One of the house phones didn’t work and the table was a bit unstable. The hallway carpets had bleach and other stains. The housekeeping and maids laundry rooms seemed to be open all the time.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 23 Feb 2024
Dear Karon, we're pleased to hear that you found your suite comfortable and enjoyed our breakfast offerings. However, we apologize for the issues you encountered during your stay, including the malfunctioning house phone, unstable table, stained hallway carpets, and open laundry rooms. Your feedback regarding these matters is appreciated, and we will address them with our team to ensure that we uphold our standards moving forward. Let us take a detailed look at your remarks to see what can be accommodated for the comfort of our customers. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team

8/10 Good

Kandace

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a good stay.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Kandace, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Gainesville on your next visit!Best Regards,Customer Care Team

6/10 Okay

Leah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Dear Leah, thank you for reaching out to us. We regret the extreme inconvenience caused to you and are quite saddened to learn you had such a negative experience with our cleanliness, staff service, property conditions, facilities, and room comfort. Thanks for letting us know which improvements we can introduce to enhance the overall guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards,Customer Care Team

4/10 Poor

Sheri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Sheri, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent La Quinta service in the future!Best Regards,Customer Care Team

8/10 Good

Jada

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear Jada, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Gainesville on your next visit!Best Regards,Customer Care Team

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean road noise from I35 didnt like the access is difficult to reach the hotel
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear William, thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel very clean; however, we apologize for any inconvenience caused by road noise from the I-35 and your difficulties accessing the hotel. Your comfort and convenience are important to us, and we will certainly consider your comments for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards,Customer Care Team

8/10 Good

Verified traveller

Liked: Staff & service
Had repeated problems with tv. Young lady very pleasant to fix things. Said a construction mode...that shouldnt chsnge how things should be anyway.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear Guest, thank you for sharing your experience with us. We apologize for the repeated problems you encountered with the TV during your stay. It's heartening to hear that our staff, particularly the young lady, was able to assist you promptly and with a pleasant demeanor. We regret any inconvenience caused by the construction; please rest assured that we are actively working to ensure our guests' experiences are not compromised. Your feedback is invaluable to us, and we hope to have the chance to provide you with a smoother and more enjoyable stay in the future.Best Regards,Customer Care Team

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is clean and easily accessible. However, the building is dated.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Cindy, thank you for staying with us and sharing your feedback. We're pleased to hear that you found our hotel clean and easily accessible. However, we apologize for any inconvenience caused by the dated building conditions. We will assess this issue critically and do what's necessary to resolve this without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our facilities. We hope you choose to stay here again on your next journey to Gainesville.Best Regards,Customer Care Team

8/10 Good

Diana, Frisco

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were nice and helpful. Towels and sheets were stain free and clean
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Diana, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Gainesville, and your review reassures us of the quality of our pleasant customer service and the cleanliness of our sheets and towels. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Dear Robin, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the La Quinta guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

6/10 Okay

Gerald

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Dear Gerald, thank you for taking the time to review your stay! We are glad to know that you had a satisfactory experience at the hotel. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so that we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at La Quinta Gainesville, and we shall not disappoint!Best Regards,Customer Care Team

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Dear Randy, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at La Quinta Gainesville, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

6/10 Okay

Seth

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 7 Feb 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
The hotel needs some serious TLC. Floors, paint, doors...
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Guest, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the outdated property conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Dear Sally, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at La Quinta Gainesville. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team