One of the best experiences we have had traveling! Every detail was perfect and the staff were friendly, attentive and accommodating. I cannot say enough good things about the Reserve- bests Ritz, St Regis and Four Seasons for customer service:-)
There is no single feature that stands out, meaning it is an excellent overall experience.
We got upgraded to a suite with stunning views out to the ocean.
The whole place is clean, well staffed and the level of service is impeccable.
The spa facilities were amongst the best we have ever visited.
If you want a truly relaxing break where the staff can’t do enough for you - this is the place!
Subliminal experience with every need/request effortlessly catered for. Beautifully appointed suite with breathtaking views, attentive staff, superb breakfasts. All your heart desires from a luxury hotel…
Every single member of staff at The Reserve, from Sergio at the pool upstairs, to Rodrigo, Diana, Mariana, and Jessica at the front desk, to Marta with room service, to Laura, Juan, and John at the Jacarandá Club restaurant, to Ron Paul out front, made me feel completely taken care of. The amenities, communication, and attention to detail for Reserve guests goes above and beyond any hotel I've stayed at. Would recommend this hotel to anyone visiting Madeira.
Other than the GALÁXIA restaurant being told of a shellfish allergy and being served prawns in an appetizer, which caused an allergic reaction, it was a marvelous stay.
Als Vielreisender mit langjähriger Erfahrung in der internationalen Luxushotellerie habe ich selten ein Haus erlebt, das mich so nachhaltig beeindruckt hat wie das Savoy Palace.
Besonders bemerkenswert ist aus meiner Sicht die außergewöhnlich hohe Qualität der Hotelführung. Es war tatsächlich das erste Mal in meinem Leben, dass ich aktiv um ein persönliches Gespräch mit einer Hotelmanagerin gebeten habe – nicht, um Kritik zu äußern, sondern um meine Begeisterung über das Haus und die sichtbare Führungskompetenz auszudrücken.
Diese exzellente Führung spürt man in allen Bereichen des Hotels: im Service, in den Details und in der gesamten Atmosphäre.
Ich plane definitiv, in naher Zukunft wiederzukommen und kann dieses Hotel uneingeschränkt empfehlen.