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"Room was not cleaned very well if cleaned at all. and the shampoo & body wash dispensers didn’t work.the toilet paper holder was broken so the toilet paper slid off. There were clothes in the bathroom hanging on the hook.(don’t know who’s they were) when I tried to call the front desk to have them removed no one answered. When I picked up the phone to call the phone was dirty and not plugged in. Coffee machine didn’t work. Would never stay again."

"Every thing is excellent"

"Despite booking through Expedia several days before our stay, our room was unavailable when we arrived for a family reunion. We we're forced to find last minute accommodations elsewhere as the hotel did not honor our reservation."

"Tried three different rooms all disgusting……"

"The kitchen garbage disposal did not work, my power was out at my home so I decided to get a room and I bought $200 worth of groceries and wasn’t able to utilize the sink, I reported right away, I stayed for three days and no one ever came. Upon arrival some kids were left alone which cause a fire in the microwave so my first room was smoky and my clothes were smoky just from walking up the hall. They did move my room and then I had the sink issue. Overall the hotel is beautiful, No one ever...

"Staff is great, rooms could be cleaner, toilet seat was raggedy, room was right by the back door so a lot of bugs were coming in and out."

"The staff is the best part about staying at the Townsend. This is old money. They have incredibly well trained staff and just plain knowledgeable, helpful, and kind people. If you're looking for a great experience in Birmingham, stay here!"

"Everything was great except for the pot smoking inside. We could smell it outside our room and in the hallway. We notified the front desk and they went up to our floor. Unfortunately there was no way of knowing who was doing it."

"Property is clean. It is older and things are showing wear. Has not been updated. Stayed there for a week and don't think the cleaning crew came once. Had to ask for clean towels. But I do see the cleaning crew there. Overall for the price it's worth it."

"Very wheelchair friendly"

"Room was spacious and clean. Large fridge and the kitchenette was very useful over our 3 night stay. Breakfast was above average and staff were friendly and helpful"

"Good"