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Grand Hotel Downtown

4.0 star property
Steps from the English Theatre, this stylish retreat offers a 24-hour front desk and wellness facilities including a sauna and fitness center

Choose dates to view prices

Grand Hotel Downtown on Kaiserstrasse offers travelers 24/7 attentive staff, convenient dry cleaning, a sauna, gym, on-site restaurant, and in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services
The current price is ฿1,886
฿2,170 total
includes taxes & fees
1 Jun - 2 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - DE309483521
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Frequently asked questions

Is Grand Hotel Downtown pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Grand Hotel Downtown?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Downtown on 1 Jun 2026 start from ฿1,886, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Grand Hotel Downtown?

Limited spots are available.

What time is check-in at Grand Hotel Downtown?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Hotel Downtown?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Grand Hotel Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is Grand Hotel Downtown located?

Located in Bahnhofsviertel, this spa hotel is within a 10-minute walk of Kaiserstrasse, English Theatre and Eurotower. Main Tower and Frankfurt Opera House are also within 15 minutes. Central Station Tram Stop and Central U-Bahn are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

7.4

Cleanliness

5.6

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 207 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 238 out of 1001 reviews
Rating 4 - Poor. 122 out of 1001 reviews
Rating 2 - Terrible. 151 out of 1001 reviews

Reviews

Verified

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and the hotel is in a good location, which is close to the train station.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Yes staff and room excellent
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Halysson

Liked: Cleanliness, staff & service, amenities
Clean room and good breakfast.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Adrian

Liked: Cleanliness, staff & service
The room was good and clean. Soundproofing could be better but overall a good hotel. Very close to the houptbahnhof and about 10 minutes walk to the main shops.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

SANTHOSH KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean room...
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Paige

Not a safe location
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Osvaldo

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We checked in which was very quick. Got to the room and we found a hole in the wall, dead bug on the floor, holes in the floor and cigarette burns on the bathroom vanity.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Patrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I even got upgraded! The front desk staff we’re very friendly!
Stayed 1 night in May 2025
Verified

10/10 Excellent

wi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Breakfast Buffet, quiet room, blue anti stress lights in room, no complain, clean, all went perfect, hot water to boil and make my tea was available, very generous property.
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Roy Edward

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing commendable about this venue. Staff were polite. Just. Even the low price is too much to pay.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Madjid

Liked: Amenities
Clean and well located
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, room comfort

UPtown Downtown was fantastic

Wonderful check & check out experience with welcoming Silvio at reception, very helpful with tips for Frankfurt travel and sights. The lovely couple running the breakfast buffet were outstanding and always had the most beautiful breakfast set up for the hotel, we looked forward to it every morning. Thank you all for making our stay a positive experience.
Stayed 5 nights in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room tidy and comfortable. Outside noise is constant
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Fahim

Liked: Cleanliness, staff & service
The staff were nice. The breakfast was very good. The facilities were not the best, but were clean. The area around the hotel is very much a redlight district.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good alternative near Frankfurt Messe and Old Town

Nice acomodation, friendly staff, very close to main train station. Not so family oriented neighborhood, but if you are traveling without children, it´s ok.
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Matthias

Liked: Cleanliness, staff & service, amenities
Of course you can't expect a high classl 4 star hotel, but absolutely worth it for the price. Our room was clean and the bed was comfortable. Furnishing and equipment was ok with nice ambient lighting. Only the refrigerator was not working. Stuff was friendly and it's super close to central station. Great for a short stay.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. Very near to the station which was what we were after, the room was clean and tidy, though some of the flooring was quite damaged on the 5th floor where we stayed. We loved the decor of the hotel which was very well done. The only downside was that the hotel is surrounded by strip clubs and walking back to the hotel in the evening did not always feel totally safe. This is not the hotel’s fault but worth thinking about if you are travelling alone. Staff were courteous and we were checked in quickly. They also held our bags before check into we could explore which was great. Overall, a good experience - it’s shame about the neighbourhood!
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Harri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice staff but located in the middle of drug users area. There is no parking at the hotel, only public parking hall about 400 m away and only for cars (not allowed for motorbikes). Staff very nice and helpful and pretty good breakfast. Clean and nice facilities.
Verified

4/10 Poor

Dominique

Disliked: Cleanliness, amenities, property conditions & facilities
The sector is kind of a redlight, the floors are broken, the rooms are too small, the sextor is so noisy at night. The staff is however, professional.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed here whilst visiting Frankfurt for the Euros. Very convenient for a football trip and of limited concerns for a group of men. It is however in the centre of the red light district and during the evening it gets busy and noisy. During the day it is quite dirty and we observed extensive public drug abuse.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Vania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy

I loved the staff, by far. my favorite part. The room was spacious, the area lighting could be better, but the LEDs were fun. The surrounding night life gets pretty rowdy, but I can guarantee your safe inside with these guys.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Alan

Disliked: Amenities
These hotel itself is very nice and so are the staff. The problem is the location or rather the people who hang around the streets in this location. I am a solo traveler so I wasn't too concerned but it may be concerning to others. The AC did not work, probably because the hotel had isolated it due to the cool temperature outside but the street noise was too great to leave a window open.
Stayed 2 nights in Oct 2024
Verified

4/10 Poor

Tessa

Liked: Cleanliness, staff & service
Grand Hotel was a strange stay. The hotel itself was quite nice, and our room was quaint, clean, and well lit. The bed was not very comfortable and the comforter did not cover both of our bodies (there is a spare in the closet, though). The staff were kind and helped us in storing our luggage for the day. However, the location around the hotel is pretty sketchy. On our way into the hotel, I was catcalled multiple times and witnessed many scenes of drug use. The street that this hotel is on is infamous for red light district and drugs. The addicts will keep to themselves, but the fact is that the street is so uncomfortable. A shame for this nicer hotel to be in such a bad area.
Stayed 1 night in Feb 2024
Verified

4/10 Poor

david

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
arrived late after 3 hour train delay & pouring with rain & shocked at surroundings. at first I thought hotel closed & boarded up with unsavoury characters sheltering in alcoves but eventually found front door. check in strange as I normally provide a preprinted label but receptionist insisted I complete the form in handwriting (explaining “you’ve probably noticed it’s a difficult area & I need your handwriting “!). he explained “lift out of action as you’ve been notified” - which I hadn’t- so at age 81 I had to drag suitcases to THIRD floor . I noticed floors on first and second floors in poor repair. this is more like a young people’s hostel than a hotel. However breakfast was of exceptional quality- don’t recommend
Stayed 1 night in Apr 2025
Verified

6/10 Okay

MUDAR

Liked: Staff & service
Location:The Grand Hotel Downtown is situated in a red-light district, an area known for prostitution and drug activity. This location is highly unsuitable for families and raises significant safety concerns, particularly at night. Safety:Given the neighborhood's reputation, it is unsafe to go out, especially after dark. This could be a major concern for guests, affecting their overall comfort and security. Amenities:The hotel is conveniently located near many restaurants and grocery stores, which is a positive aspect. Its proximity to the central station also makes commuting easy. Hotel Experience: Staff: The reception staff are friendly and helpful. Rooms: Rooms are spacious but lack air conditioning, which can be uncomfortable during summer. Towels: Towels are old and in need of replacement. Beds: The beds are comfortable. Housekeeping: Housekeeping services are good. Wi-Fi: Wi-Fi is reliable and performs well. Cleanliness: The hotel’s cleanliness is above average. Breakfast: The buffet breakfast offers a good variety for €12. Bathroom: The bathroom is functional but features a curtain more suited for a regular window rather than a bathroom. Overall Rating: 6/10
Stayed 2 nights in Aug 2024