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"The room was very cold, and despite raising this with staff, I was initially told that the heating was functioning correctly. After complaining again, the heating was eventually turned on, which was appreciated; however, the unit was extremely loud and could not be used throughout the evening. The walls are also very thin, and noise from neighbouring rooms is easily heard. The room did not include any tea or coffee facilities, which I would consider a basic expectation for a four-star hotel. I also requested an iron but was informed that one was not available and that I would need to pay €5 for a shirt to be ironed instead. On a positive note, the breakfast was of good quality and the staff were very friendly. However, I would choose to stay at a different hotel on my next visit."

"We were looking for a quiet and tranquil location and this is it. Wonderful views from the magnificant gardens which surround the tastefully restored monastery. The exterior and interior have been tastefully renovated to the highest standard and our room was perfect. Yet the main contribution to our stay was the warmth and oustanding service that we received from the whole service team. We loved this hotel; we have travelled all around Europe and feel this is the best we have stayed in."