8/10 ดี
Brooke
เดินทางกับครอบครัวและเด็กเล็ก
20 เม.ย. 2026
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Exceptional hotel. Clean room. Courteous staff. Delicious breakfast. Nice spacious rooms. Only problem i experienced was NOT with the actual room, it was with the booking through Expedia. Traveling with a family of 4, including a child so space was very valuable for a 2 night stay. I booked a room with 2 queen beds, a sofabed, and balcony. Room was confirmed by Expedia. However, when I arrived at the hotel, the staff kindly informed me that they did not have such room available that I booked. They offered me the option to take a room with a 1 bed, a sofa bed, and no balcony or cancel altogether. I opted to take the available room since it was a nice hotel and didn’t have time to find something else. To be fair, the hotel tried to contact me to tell me about the problem but I did not get the message until after I arrived. Needless to say, our sleeping arrangements and space was cramped. Not what we paid for. Asked about reimbursement but was told I would have to contact the third party. Contacted Expedia and spent more time than I anticipated trying to resolve the issue. All in all. Exceptional hotel. Disappointed in the booking experience through Expedia. Partially resolved.
Brooke
เข้าพัก 2 คืน, เมษายน 2026