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"What a waste of money. The front desk staff was ridiculous. Super old hotel. Worst embassy suites I have ever stayed at."

"Parking lot well lit up,close to anything you need staff very nice and its nice and quiet "

"Room was clean and staff was friendly.. booked two queen beds but they had overbooked and we ended up with one king bed. Luckily the room had a pull out couch. Staff brought us extra bedding and pillows which was nice"

"Our stay was less than mediocre. First they lost my reservation, I was told prior to arrival that I could pay the deposit in cash and then at check in was told I had to pay the deposit with a card. I paid for my stay in full at check in and they continuously tried to charge my card for the entire stay amount every single night we were there. Our room was okay, we liked the layout but the sofa bed had no sheets on it and had food folded up into it. We had to go to the check in desk everyday to reactivate our key cards because they never worked. The pool was dirty and the staff was unfriendly and unhelpful. Overall, I was not impressed. We travel to the Detroit are often and definitely will not be staying here again."

"It was clean and all amenities were as promised "

"This place was pretty mediocre. Just okay. The front desk staff was cold and sometimes rude. Nothing too friendly. The housekeeping staff was nice and cleaned well. The breakfast was decent and always hot. I would have ranked it higher if the front desk staff were friendly. They are the first impression of the place and it was not a good one."

"Great new water park! "

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."

"There was a main water leak in the city which caused a lot of issues. We had to run and get cases of water to flush the toilet. We didn’t take a shower for 2 days. It was easier to stay than to fight the thousands of people trying to find other accommodations. Not their fault but still a problem. "