The HB is a joke! No drinks included (water costs $9!!) and you can only dine at the buffet, which is 2 stars at best and the food is mediocre! When you want to dine at any of their other restaurants, they give you s credit of $18 per adult which does not even buy you a starter!
The other restaurants are good quality (7/10) but really pricey.
And the worst part: The Service!!! They have staff everywhere but the literally just stand around and don’t do anything! They reluctantly clean the tables - which is really disgusting because you have birds and even straying cats on the unbuzzed tables RIGHT NEXT TO YOU, birds feeding from and CRAPPING ON the buffet! When addressing this issue even with the managers, they just smile and tell you they’ll work on it - and guess what: Nothing happens!
After we complained, the managers (especially Stephan) were really helpful and upgraded us to AI which made our stay worth the while. Had they not upgraded us, we would have left the hotel!
Also, they had some serious issues with their A/C on some of the complexes so our room started smelling like sewage - and then it took them 2 days to move us to a different room, which they made a suit to apologize. OK, but not exactly what you expect from a 5 star resort!
And another really bad experience was EXPEDIA and their lack of helpfulness or support! They did absolutely NOTHING to help us with the resort and told us they were trying to contact the hotel and could not get a hold of anybody!
