Search Hotels in Five Points, Jacksonville

"Customer service and ease of checkin was pleasant as well as amenities and beach location "

"Didnt have a ocean view room but the bar was great."

"Great."

"Nice and clean .. Eight years old building.. Room spacious, nice pillowcases .. Good area.. Very good breakfast .. Fresh brew coffee 24 hours "

"What a clean, organized, well-run place! The 24-hour coffee was a nice touch and the coffee was excellent. Will definitely be patrons!"

"Staying for one or two nights is okay, but for families or if you need workspaces, it's not convenient at all. The staff is friendly, but the room has a strange smell, and there is some damage to the building. Amenities are lacking; the gym is well below average, and there are no areas for taking a call or having a quick meeting."

"Our room had a conjoining door to the room next door, which would have been nice if we were traveling with a larger group. Unfortunately, the guests in the room next to us were rather loud and we could hear everything they said. "

"This hotel was wonderful for a long stay. The staff was amazing particularly Ms Ashley that helped get a room clean for me so me and my kids could get into the room in a timely manner."

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."