โรงแรมและที่พักเอสตานเซีย โด เซเรโน พีทีบี

"the staff is friendly, rooms clean, and reataurant food very good."

"Don’t book this hotel! I never do reviews but this time I felt I had to. The staff is horrible. The doors are locked and opened by staff. Several times I had to wait 10 minutes for the staff to open or hope a guest is leaving through the door to open. The staff are not helpful and you have to figure things out by yourself. The shades in the room don’t block the light and the sun woke me up early every morning. It was very difficult to sleep when the sun was out. This hotel made my stay a...

"Great place to stay!!!"

"."

"The room was a little worn and the shower had mildew. The staff was nice but the card had to be reactivated daily in order to get back into our room at night. We stayed for 4 nights so it was inconvenient. The elevator also broke several times during our stay and we were on the 14th floor. There are nice cafeterias nearby and was close to family we were visiting."

"Quarto limpo, bom café da manhã!"

"Parabéns por tudo no hotel. Otimo atendimento. Café da manhã ótimo. Local muito agradável. A reforma ficou sensacional."

"A nossa estadia foi ótima, estamos falando de padrão Ibis, sem surpresas. Estacionamento super fácil ao lado do hotel, inclusive compartilhando o mesmo elevador. Staff super atencioso. Máquina para refil de água com e sem gás no saguão do hotel - super cômodo. Hotel bem localizado."

"The hotel was clean and the staff was friendly. However, the property feels a bit outdated and could benefit from some renovations. The breakfast was okay, with enough options, but nothing particularly special. The main downside was the surrounding area, which didn’t feel very safe, especially at night. Overall, it was an acceptable stay, but I would probably choose a different location next time."

"The stay was good for over night. I would just hope they focus on cleanliness a bit more. Found lots of hair that was long (I have short hair) all over room and bathroom. Once found a ball of hair and don’t even know where it came from. Also it’s pretty obvious that they water down the shampoo to make it last longer. Pump into hand and all of it leaves hand immediately. Focus on guest experience more. "