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"The staff were very friendly and the room was clean and the location was great and reasonably priced."

"It’s a lovely spot to stay. Ideally located. Luxurious & very well staffed. Very happy. "

"Hotel was excellent, great rooms and nice restaurant."

"Very clean rooms and friendly staff at the hotel, nothing seemed to be a problem "

"Lake view is excellent. Waterfront area ,bbq,would be great during warm seasons."

"Bar was well stocked. Beautiful view from the balcony. Everything needed better cleaning. Including the deck area, room, pool area. Room had large spider & very dusty."

"My go to Hotel when in the area. Staff are always fantastic, room & the service meals are great."

"Nice hotel, very friendly staff, good location"

"We got here in the middle of a massive storm and the staff were absolutely amazing so hospitable and went out of there way to help us whilst dealing with the situation. "

"The appartments was clean and of great quality. Had the best sleep experience in a while. "

"All of the above "

"Friendly staff great pools and outdoor area."

"Nice clean, well equiped and great ocean view room. Housekeeping is perfect. Receiptionist and staffs are friendly."

"Yes the property is dated, but you would not use the room much except for sleeping...it's the remarkable views and the prime location why one should book this place! It's the staff that make or break an experience! And every staff member I met was absolutely fantastic with top quality customer service! Definitely returning :) If you read any negative comments about this place/dinning experience, please ignore that rating. It is absolute BS. For a 4 star property it is top class...

"The checkin process was really friendly and fast. Our room was clean and charming. We had dinner at the restaurant and it was delicious - it's a popular spot!! We then had a few drinks in the bar and loved that it was a real country pub and everyone was up for a chat and a laugh. We're booking to come back with friends - we loved it."

"Had a great time while I was there....one staff member was friendly and enthusiastic but two of the younger girls on arrival showed no enthusiasm,they were very basically polite."

"Great location, easy drive to the vineyards."

"All good"

"I love staying at The Lucky!. The staff are excellent, always happy to assist and always cheerful. The rooms are great, especially for pub accommodation, and there is a nice lively restaurant in the central atrium. Location is perfect."

"Renovation delight, room recently renovated, great location really convenient for walking or tram. Staff always professional and kind."