SureStay Hotel by Best Western Ottawa

Property class: 2.5

Choose dates to view prices

SureStay Hotel by Best Western Ottawa provides amenities, such as free continental breakfast and a business centre. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services
The current price is ฿2,396
฿2,911 total
includes taxes & fees
22 Sept - 23 Sept

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, a desk, a television, a telephone, and a mirror.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

A bathroom with a granite countertop sink, a mirror, a towel rack with multiple towels, a shower curtain, and a toilet.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a beige sofa, a wooden table, a bed with white linens, and two wall-mounted lamps.

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a computer, a television, a dresser, and a bathroom visible in the background.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a beige sofa, a wooden table, a bed with white linens, and two wall-mounted lamps.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk, a television, a telephone, and a mirror.

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with a bed, a desk with a computer, a television, a dresser, and a bathroom visible in the background.

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
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About the area

Ottawa is home to SureStay Hotel by Best Western Ottawa. Ottawa Memorial Auditorium and Old Depot Museum are cultural highlights, and some of the area's landmarks include Gerth Cabin and John Brown Historical Site. Visit our Ottawa travel guide
Map
212 E 23rd Street, Ottawa, KS, 66067

What's nearby

  • A stone building with a tower and arched windows.
    University of Kansas
    29 min drive - 55.1 km
  • Prairie Spirit Trail State Park
    5 min walk - 0.4 km
  • Teen Park
    20 min walk - 1.7 km
  • Kanza Park
    2 min drive - 2.2 km
  • Ottawa University
    3 min drive - 3.2 km

Getting around

  • Kansas City International Airport (MCI)
    74 min drive

Restaurants

  • Love's Travel Stop
    15 min walk
  • McDonald's
    4 min walk
  • Smoked Creations BBQ
    6 min drive
  • Dairy Queen
    2 min drive
  • Subway
    3 min drive

About this property

SureStay Hotel by Best Western Ottawa

  • Property highlights
  • SureStay Hotel by Best Western Ottawa provides amenities, such as free continental breakfast and a business centre. Stay connected with free in-room WiFi.
  • You'll also find perks such as:
    • Free self-parking
    • Express check-out, a front desk safe and a 24-hour front desk
    • Smoke-free property
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 52 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
    • Bathrooms with shower/bath combinations and free toiletries
    • 32-inch flat-screen TVs with premium channels
    • Fridges, microwaves and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM

Early check-in subject to availability

Early check-in fee: USD 25.00

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25.00 per pet, per day

Service animals are welcome, and are exempt from fees

2 total (up to 36 kg per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 12.0 per night.

Cots (infant beds) are available for USD 5.0 per night

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is SureStay Hotel by Best Western Ottawa pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 36 kg per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of 18 Sep 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on 22 Sep 2026 start from ฿2,396, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Ottawa?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Ottawa?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at SureStay Hotel by Best Western Ottawa?

Checkout is at 11 AM. Late checkout is available for USD 25.00 (subject to availability).

Where is SureStay Hotel by Best Western Ottawa located?

Situated in Ottawa, this hotel is 1.1 mi (1.8 km) from Teen Park and within 3 miles (5 km) of Kanza Park and Ottawa University. Peoples Bank Field and Not Lost Brewing Co. are also within 3 miles (5 km).

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Reviews

SureStay Hotel by Best Western Ottawa Reviews

7.6

Good

7.8

Cleanliness

8.2

Location

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 215 out of 644 reviews
Rating 8 - Good. 220 out of 644 reviews
Rating 6 - Okay. 102 out of 644 reviews
Rating 4 - Poor. 71 out of 644 reviews
Rating 2 - Terrible. 36 out of 644 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room. The pool was not available. Breakfast was good...very good tasting coffee.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are amazing here really wish the pool was open but other than that..
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was dated but maintained pretty good. Water pressure was great seems this is an issue at motels and hotels. Breakfast was lacking but at the rate what more can one expect. Bed was good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
One of the best places we've stayed. Breakfast was good, service was friendly. I definitely recommend this location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean facilities.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Everything was ok but I dont understand why a handicap room was booked for someone who was not handicapped. I requested a handicap room as both of us was handicapped Staff was great though, it needed other items in the room besides what was offered
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, womderful front desk staff
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Staff were very friendly and reasonable price.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was quiet and clean, the beds were comfortable and we enjoyed the breakfast. Lots of fast food restaurants within walking distance.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Staff & service
Staff was very friendly and helpful at check in. She had to move us because the first room smelled strongly of smoke. Breakfast was limited. It is very convenient to the freeway and fast food restaurants.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem! The staff were amazing, the room was cozy and clean, and the location was central to all sorts of amenities.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. friendly staff Roomy rooms.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfortable. probably the best scrambled eggs i have ever had in a hotel.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Liked: Staff & service
The staff were very friendly and helpful! Unfortunately I found a large leggy bug in my room along with some dead ones and a few flies. The bed was semi-comfortable and the walls are thin. Ive stayed in better for cheaper. I wish I could say I will stay again, but I most likely won’t. But again, the staff was great!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained. Looks inviting and is. Reception area very neat and clean. Close to many food options.
Stayed 1 night in May 2024