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"Had a lovely time at the hotel/spa . Quick check in . Staff friendly. Very clean . Breakfast was good. Spa was lovely."

"We love staying at the Queen Phillipa when we come over to see a family member who lives nearby. It is very conveniently located just a stones throw away from the train station and compared to other nearby hotels it is superb and very fairly priced too. Breakfast is nice and quickly served with a variety of options to suit. Rooms are well maintained ,very clean with comfortable beds and cosy when it’s cold outside."

"Hotel could do with an update . It was fine for a nights stay ."

"The staff were friendly, advised of amenities available (which we didn’t use, due to time constraints). Were told about how to get in out of hours (10pm-7am). Room clean, spacious, no issues. Excellent value for money."

"Fantastic room with great beams and a fantastic bath."

"Checking in was quick all staff were very friendly nothing was too much trouble. Our room was very clean. Staff were very helpful with directions we needed. We would stay here again as it was very quiet happy to recommend"

"Stayed overnight for an anniversary, very nice spacious room with bathtub, lovely touches with welcome note chocolates, teas and biscuits. Nicely situated, close to town and historical sites. Overall had a really pleasant stay and would recommend."

"Lovely host, clean room and great breakfast. Will be back!"

"Breakfast was a bit bland but the facilities were great, staff were really helpful"

"Roof Restaurant was closed earlier"

"Overall the hotel is rundown. Mucky carpets, corridors, stale air, clearly way past its best. The staff were very nice, and an ok restaurant. Location worked well whilst i was working at the Maidstone hospital for 1 week, but the owners should really invest in refurbishing the facility."

"Very central and in a great location. Understaffed at check in, we had to wait for the only person working the front desk to"