Search Hotels Near Elephant Rock, Tiburon

"Great location but very basic hotel. Big queues for check in because you need to room card to even use the hotel bathroom so if you haven’t checked in yet or have checked out it’s a hassle. Definitely not a smooth check in compared to other hotels but does the job for a central hotel near fisherman’s wharf."

"Room was very clean. Front desk was very helpful despite being very busy. Hotel is in a good location. Overall good experience."

"Great stay, Very comfortable "

"The room was not cleaned properly. There was a piece of eye lash on the nightstand "

"Elevators could be renovated, nothing major"

"Loved the room with big windows over looking the city. Very convenient having a parking deck attached to hotel. Thanks for the hospitality."

"The room was clean and quiet. The parking space is just in front of the room, and the staff was polite and efficient."

"Located near Pier 39 so was close to attractions, tours, eateries and transport. The waterfront was a hive of activity with lots of shopping available."

"On the positive side, the hotel itself is nice — the rooms are spacious, clean, and comfortable. The property also offers EV charging, which is a great amenity in theory. However, the biggest issue was the staff and overall attitude, which really affected our experience. We were traveling with a child and were initially placed in a very noisy room. Be careful when booking — the hotel is located right next to a highway, and some rooms get significant road noise. I explained that it would be impossible for us to sleep in those conditions, but instead of resolving the situation, we were told we could switch rooms only by paying extra. This felt very unfair — in situations like this, I believe a hotel should offer a solution or upgrade, not force guests to pay more. We also had a very unpleasant situation with the EV charger. After our Tesla finished charging, my husband returned the adapter, but later I was surprised to receive an email saying we hadn’t returned it — and we were charged for it not once, but twice. I called the hotel multiple times to resolve the issue, and the staff were rude and insisted the adapter had not been returned. Only after three calls did they finally admit it was their mistake. Unfortunately, the issue is still not fully resolved — the charges have not yet been reversed, and I have not received any confirmation by email. Overall, while the hotel itself is good, the service and handling of issues were very disappointing."