Bay Hotels hotels in Durham
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Top Durham Hotel Reviews
Lumley Castle Hotel
10/10 Excellent
"We returned after the room had been serviced to find my little girls teddy tucked up in bed with a packet of biscuits. She was thrilled. Lovely thought. Thank you to the room service team!"
Royal Station Hotel
6/10 Okay
"The rooms don’t look like they are on the photo whatsoever so we got a shock when we got in there, lovely staff especially Amber who compensated us due to our room not being ready and the pool being closed as that’s the only reason we came to the hotel. Other staff very kind aswell"
Dakota Newcastle
10/10 Excellent
"Absolutely faultless stay as always, how this is not 5 star I do not know, best hotel in Newcastle situated in a perfect location on the beautiful river Tyne. ⭐️⭐️⭐️⭐️⭐️"
The Vermont Hotel Newcastle
2/10 Terrible
"Shower facilities - they don’t provide conditioner -when I tried to use the shower it was either scalding and the temperature didn’t alter with the controls, or no water at all came out from the shower head, only the bath taps - so couldn’t shower at all during the stay Lifts One of the lifts was out of order during the stay for refurbishment which left long queues and delays trying to get the lift down with the one functioning lift - on several occasions I had to walk all the way down, including in my heels for the party - as the lift had an alert that said overloaded. I could hear other guests on upper floors experiencing the same frustration and all having to walk down the stairs. One of the reasons for choosing the Vermont was to celebrate on the rooftop bar prior to my friend’s event - I had to leave the hotel and walk through cobbled streets to find a lift to reach it - again this was clearly due to refurbishments but with this kind of inconvenience customers should either be alerted prior to booking about disruption or the rate offered reflect the below-standard experience. Service I tried to book a rooftop bar table through reception and they said there was no need, but when we got there I was told that was incorrect and I did need a booking - luckily they managed to squeeze us in. I paid over £200/night and put in a request for a 50% refund at reception to reflect my poor experience when I checked out - three weeks later I’m yet to receive anything"
Radisson BLU Hotel Durham
10/10 Excellent
"Very comfortable and welcoming hotel."
Hotel Bannatyne Durham
8/10 Good
"Staff n room"
Malmaison Newcastle
8/10 Good
"Parking was very convenient and well priced"
Super 8 by Wyndham Durham
10/10 Excellent
"The duty manager that was there upon arrival was really helpful. He sorted our carpark booking and also made us aware of the local restaurants for our evening meal. After going for something to eat, returning I found the bathroom tap to be loose, so reported it to him and he said he would get o=it sorted next morning, which was ok with us as the tap was of no issue to us. THe room was spotless, and the facilities were of good quality. THe bed was so comfortable. Aircon was a bonus as it was really hot. We didnt stay for breakfast as I was due for skydiving on saturday 23rd May so didnt want to eat too much. Check out was an easy process too"
INNSiDE by Meliá Newcastle
2/10 Terrible
"Very uncooperative. Wouldn’t book again."