Search Hotels Near Duchess Theatre, London

"Room was clean and had everything we needed. Couldn’t beat the location, very walkable to many different attractions or to the underground station, for anything a little further out. Would definitely stay again."

"Clean room"

"Excellent location and customer service. Well-maintained "

"Amazing hotel stay. The staff were very friendly and helpful."

"Very professional service . Great position "

"I believed that the cleaning took too long and had to request that cleaning start after three days. the television was not working properly and would cut off and the screen would go blank during a program. breakfast was excellent with respect to choice and the speed of service. Staff were also very attentive and friendly."

"The hotel’s location was very central, and our room was cozy, comfortable, and clean. The bed was excellent, and breakfast was enjoyable. The staff were friendly and polite—a special shoutout to Simo and Nicki for their consistently great attitude. We would happily stay here again when we return to London."

"Great location but that’s about it. Dirty towels, extremely small room, sink backed up, one roll of toilet paper, AC not working. Wouldn’t recommend staying. Ended up booking a new property the same day we arrived and eating the cost of both hotels to get out of there."

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "