2/10 แย่มาก
Omar
21 ต.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This was once a great resort, but it is now in a rapid and heartbreaking decline. The entire operation is unprofessional and outdated.
Major Issues:
Terrible Check-in: Slow, rude service. I witnessed a loud verbal fight between two staff members at the front desk during my check-in.
Abysmal Customer Service: Trying to resolve a simple payment issue required multiple international calls, which were often rudely terminated by the reservations team. Email complaints are completely ignored.
Outdated Rooms: The room sofas are at least five years old, severely uncomfortable, and unacceptable for the price paid.
Hygiene Disaster: Housekeeping is poor, evidenced by cockroaches in the room throughout my six-night stay. My attempts to change rooms were ignored. Clearly, no one cares about guest welfare or basic hygiene standards.
Conclusion:
Avoid this hotel. Dubai has countless better options offering superior value and price. Do not book here—unless you enjoy sleeping with insects.
This is from once a loyal customer
Omar
เข้าพัก 6 คืน, ตุลาคม 2025