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"We booked 2 sea view rooms for 3 nights. Only one room had a sea view and the bathroom in that room had black mould around the ceiling. The other room had a very old mattress and the bedding was old and thin. The pillows in that room were flat. We checked out after 1 night and will not be back. Whilst the staff were friendly, this hotel needs refurbishment, new mattresses, new duvets, pillows, blankets and linen. Mould is injurious to health and no hotel of the calibre that this hotel...

"Great room - wonderful pub - very attentive service"

"I had a good welcome. Room was lovely and clean. The complementary drinks voucher is a very nice touch. Fire in bar most welcoming. Breakfast delicious. Would definitely stay again."

"Internet was good. Room was clean n good choice for breakfast"

"Staff were all charming without exception Room was warm and welcoming. Bed was comfortable. Breakfast was fabulous. Would not hesitate to recommend"

"Awesomeness "

"Enjoyed our two night stay, happy helpful staff "

"We had a wonderful experience at The Mortimer’s Arms. If you are visiting Paultons Park/Peppa Pig World, the location is unbeatable (within walking distance). The hotel is exceptionally dog-friendly. They provided a water bowl, treats, and a toy for our dog, which was such a lovely gesture. The rooms are spacious and high-end; we easily fit a large dog crate in the room with plenty of floor space to spare. The complimentary breakfast was high quality and delicious. I also appreciated the...

"Nothing particularly wrong with the hotel, lovely dining, great bar, very helpful staff. However it could probably just do with a bit of a face lift. Lots of things that a now found as standard in modern hotels to make your stay a little more comfortable are missing… "

"Room was very clean. Staff, landlord and landlady were lovely people. Really good I would recommend. "

"Overall the property needs updating, it was very clean when you consider that it does need a lot of work doing to fetch it up to a good standard. However good value for money and comfy beds."

"Super easy check in process, staff very friendly, the room was lovely and super clean. Bar was well stocked and we were served delicious mulled vine :) Breakfast was wonderful, loads of choices."

"Breakfast was good. Dinner was okay it is not freshly cooked on site but heated packaged meals, but served well. The bar was sell stocked, there isn't much around the Inn you would have to drive. No phone in the rooms, my Mother in law had an issue with her toilet running so she had to dress and go downstairs to the desk as her cell phone did not have service. However, the issue was resolved quickly. Staff was friendly."

"Location, Location, Location! It was excellent for getting to what we wanted to see. "

"Worst hotel ever lift broke I couldn’t get to 4th floor so we had to book into another hotel "

"Staff very good, and friendly. Food good. Hotel in need of refurb, looking dated inside and room sadly wasn't very clean. I was only staying for 1 night, so didn't want to ask to change rooms and bed was clean. Shame, as this was the only thing that let the place down."

"The staff is very polite and nice. Room perfectly cleaned. I was overcharged and at rhe "