I am traveling this week visiting different hot springs in the area. Decided to stay here since it is very close to Downata Hot Spring, and not too far off from Lava Hot Springs.
Check in is confusing, as you get the keys to the room from the nearby gas station. The employees don't seem like they know what they are doing/ aren't very knowledgeable.
We booked through Expedia, and the charge went through. But the employee insisted the charge didn't go through, and charged us for the room again. That is very frustrating, and they refuse to refund us, even though we were charged twice. The motel needs to better educate their employees on bookings, and providing customer service.
Regarding the room, it is okay. The pillows/ beds are relatively comfortable, and everything is pretty clean. The towels are not very soft, and the bathroom is very small. They do have a microwave, small refrigerator, and coffee machine.
They also have several garbage cans on the property that are full to the brim, and need to be emptied.
Overall, not the best experience. I think in the future we will stay somewhere else, instead of having to dispute double charges.