Search Pet-Friendly Hotels in Downers Grove

"Great check in, wonderful customer service and clean comfortable rooms "

" Jacuzzi in room 256 was not fully working. Only the front jets was working. MOST HORRIBLE IN TERRIFYING WAS THE HOTEL CAUGHT FIRE ON OUR FLOOR Barely heard fire alarms. Hurt myself n left belongs still no call back after trying to retrieve my belongings. Also came out to smoke filled Hallway hurt myself again trying to escape. No 1 even tried to knock on doors 2 alert us. "

"Staff weren't knowledgeable of checkout system and automatic messages. Didn't notify me in a properly or timely matter and was prepared to charge me extra for a system error on their part. I had to ensure courtesy and grace were going to be provided so not to make them charge me extra. Pretty much, they were trying to blame me for something that wasn't my fault."

"Property and staff were wonderful; shuttle service was not. When picked up at the airport I was greeted in a quite unfriendly manner by the driver. I then expressed my discomfort, and the driver refused to take me to the property. When the driver realized that I was calling the property, then he agreed to take me back in."

"Water in restrooms wasn’t working. Staff rude when we got checking in. Room wasn’t getting warm "

"Beautiful hotel "

"My room was nice and cleaned everyday. Staff were awesome."

" STAFF were excellent. Food in restaurant really delicious."