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"Great reception. Arrived early and was allowed to go to room as we had just flown in from United States. It helped enormously to take a nap 😁 Thank you"

"We stayed in a premium room, very comfortable large bed, large room, lovely bathroom. Location is excellent, quiet and rural but close to dorking town. Would highly recommend and we will return one day."

"Reception and check in all smooth. Requested tea bag replenishment and appeared smoothly. Only queries were over large to for room and position made it difficult to watch plus couldn’t control room temp through app and bathroom rad couldn’t get to work. But overall very happy with stay. "

"The hotel location was perfect...in the heart of Kensington. Location was very convenient for trains, Uber, cabs and buses. The room accomodation was fair... the carpet was dirty and very soiled. The love seat was also not clean...very worn and could have benefited from a good shampoo. Otherwise, the bathroom was spotless and the breakfast bar was very satisfactory. The staff was friendly especially Ali who worked the Starbucks counter. He was very friendly and demonstrated impeccable customer...

"The hotel was very clean and fresh. "

"I loved every minute of our stay ,The river view room looked over to Big Ben was amazing . My only complaint would be that there wasn’t a lounge area at the bar area, the restaurant had taken it over , we had stayed before and sat in just for drinks , think it’s poor you can’t sit at the window now just to enjoy the view without eating . The staffs attire was impeccable , so well turned out , friendly and there to assist . Will return "

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"sì davvero un ambiente tranquillo "