"The hotel did not switch on generator for about 3 to 4 hours at night when regular electric supply was disrupted. On complaining ,the staff said that as customers did not request for generator supply, they did not switch it on. Their position was that now since you asked for it, we shall switch the generator on whereas it should have been a matter of routine in the event of power disruption.
Secondly, regardless of discomfort & disturbance to guests, continous hammering was resorted to at night...
"Incredible stay with a mind-blowing view from the balcony. Staff were a pleasure to deal with and willing to help with every aspect of the stay. Restaurant was superb quality and great value. Highly recommended "
"This is a beautiful brand new hotel that has a wonderful view. The Manager Akshit upgraded our room and helped us book taxis. His hospitality was excellent, he even drove us to our bus stop and waited with us to ensure we got the right bus. Akshit was excellent and we loved our stay!"
"What a great location and amazing staff. My son loved the place and we had a great time.
Highly highly recommended.
Babu the owner is super helpful and caters all you requests."
"The staff were exceptionally helpful, specifically Priya Sharma (Cafe) and Akshay, Akash, Monica and Prem (Front Desk). The view from the roof top lounge is incredible. Our room was very comfortable and quiet. We would stay at this hotel again."
"D’Polo Club & Spa Resort is a true gem, offering an unforgettable stay with its breathtaking mountain and riverside views. The early morning and sunset vistas are simply spectacular, making it the perfect destination for nature lovers.
From the moment we arrived, the staff’s warmth and hospitality stood out.
The culinary experience was exceptional. Executive Chef Chowang Norbu and his team went above and beyond to cater to our dietary needs. The Himachali and Tibetan cuisine was absolutely...
