"The cleanliness and housekeeping standards were noticeably below expectations, especially for a hotel under the Centara brand. While the staff were genuinely kind and helpful, the operational inconsistencies, particularly in room upkeep, significantly impacted our overall experience.
What was great:
- Staff across reception, bell service, and security were warm, attentive, and genuinely helpful
- The team went the extra mile to assist with a birthday setup in the room, which we truly...
"The cleanliness and housekeeping standards were noticeably below expectations, especially for a hotel under the Centara brand. While the staff were genuinely kind and helpful, the operational inconsistencies, particularly in room upkeep, significantly impacted our overall experience.
What was great:
- Staff across reception, bell service, and security were warm, attentive, and genuinely helpful
- The team went the extra mile to assist with a birthday setup in the room, which we truly...
Nichapan