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"It’s great"

"This is a very beautiful hotel. Very high class definitely a 5* Clean and well maintained. Staff are not very good at communicating with each other. I enquired about a breakfast, didn’t end up having it then they tried to charge me for it. Saying I signed for it, I didn’t took them 48 hrs to look into this and they said they would call me to let me know They didn’t I had to keep going back to reception to ask. Then there’s the €100 a night deposit they ask for either in cash ( their own currency) or credit card I guess to make sure you’re not using the mini bar and breaking anything. To get this back you have to have a member of staff check the room before they allow you to check out ! The biggest problem I had was the fact I booked the Izmir Swiss otel for the outside grounds. Izmir doesn’t have any other otel with an outside pool with garden No where on their site does it state or through any other booking partner that the hotel grounds, reception and pool where under construction. I booked this hotel for the pool and when I asked all they could say was yes it’s not ready yet to use. Well I know that because I could hear workman digging up the grounds from my balcony window ! The vibe here is also off, maybe it’s ok if your face fits and you pull up in a flash car but myself and my daughter didn’t really feel welcome. Only really genuine nice person here was the room cleaner lovely lady called Özul Nothing was too much trouble for her. Definitely wouldn’t stay again"

"I had an excellent experience at this hotel. The staff were friendly, the rooms were clean and comfortable, and the food was amazing with plenty of variety. The pool, activities, and entertainment were all well-organized and enjoyable. Overall, a relaxing and hassle-free holiday—I’d definitely stay here again!"

"Clean room and friendly staff."

"Location is perfect for tour sites and public transportation. Very helpfull staff and amazing service. Breakfast was excellent. We visited late April (still chilly at night) and the hotel had locked air conditioning to heat function only. It got hot at night and had to open windows to sleep."

"Room was clean and breakfast was good."

"The hotel looks great esthetically. The rooms are much smaller than what the pictures make them seem. Very dated. The AC didnt work consistently it would cool for 5 mins and blow warm humid air The rest of the day. No storage in the room for long stays. The showering amenities like shampoo are really low quality and Im one who never has an issue with this but I had an issue with their product. The carpets had stains and crust feel and need to cahnged. The pillows were lumpy and really poor. I had 4 different sized pillows lol. The breakfast buffet was great!"

"Beautiful place to stay! The room was amazing and the breakfast buffet was incredible."

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