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"This is a good hotel. They are doing renovations in the lobby right now so the main entrance is closed and a bit of a mess but otherwise everything was great"

"Restaurants close by. "

"very good "

"Room was clean, breakfast was really good and had variety. Parking is free and easy. The staff where VERY nice and talked to everyone who was looking to chat. They seemed to be happy working there and took the time to joke around with my preschooler "

"Interesting property - great ambience and rooms. I would recommend. Need to make it clearer that there is no check-in and that a code will be sent - and work with 3rd parties (like Expedia) to get the code to you."

"The room was super clean. Everything else was also pleasant. We really enjoyed our stay! Keep up to it!"

"The room was clean and the bathroom spacious - I booked 2 queen bed , but they felt smaller than queens, maybe doubles? . The breakfast lounge in the morning was great , wide range of foods which is all included. The one and only downside is that the bathrooms near the breakfast lounge did not have a change table for little ones - when ask they advised I could just change my child in a booth ? Glad I still had my keycard , so went back up to change him and then returned the keycard for checkout....

"Very friendly staff. Early check-in was not an issue. "

"Brockville Best Western was a good experience. The staff was very helpful and accommodating. The building has been recently purchased, so the u[grades are still being done. The rooms are clean (no bugs) and well supplied."

"This a sadly neglected gorgeous old building. It felt like staying at someone's grandma's house. Dust, cobwebs, generally dirty, previous guest's food crumbs on the kitchen floor, dispensers in the shower completely empty, no milk and cream in the fridge as advertised. Passive aggressive garish signage about the "rules" all over the room and property. Way overpriced. Only redeeming quality is location. "

"No bar, no restaurant Poor breakfast Ac outdated and extremely loud"

"I loved the Sherman Inn!! Jim and Donna were so friendly and I loved the history throughout. Truly a unique and wonderful experience. The breakfast was delicious, the beds comfortable, the rooms were huge and you couldn’t ask for better company. I will stay again when in Ogdensburg. "

"The whole experience was perfect. Jen communicated well, giving all the needed instructions about entry and free parking etc. The room and all areas of the property were well appointed, very clean and had obvious attention to detail. This place is off the charts in character. I had coffee in the turret and looked out to see the St Lawrence River. The stairs require some attention by anyone who climbs them. If was a bit more expensive than other options but well worth the extra. "

"Friendly staff"

"The property has a lot offer in summer. We went during winter. Rooms are falling apart, dirty and more. Staff wasn't friendly. There no breakfast included as advertised. During summer yes. An updated web site would have been nice. I would have stayed at another one. Price for my stay was rediculous seeing as it was regular rate for summer. Never again. We found nicer places for less after so next time will stay somewhere else that will have breakfast included no matter the season"

"Breakfast was delicious. They served a full breakfast food was delicious. Meal was served on warm plates. The owners are a lovely couple."

"Great for place to sleep and workout great for us, but there isn’t anything walkable if you are hoping to go out. A plus was that there was EV charging at the school next door. "

"the attention is excellent the place is cozy, everything is close to the hotel. spectacular breakfast!!!! For sure I’ll be back 😊😊😊👍"

"Very helpful and friendly staff. Ample services for the price "