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"I chose this hotel because it was listed as safe for a solo female traveler. It is not. The hotel is in an area without a store nearby to buy bottled water. It sits on a main thoroughfare used for commuting. Support staff was almost nonexistent. The tub plumbing was fine, but the toilet was awful. It requires 30-60 minutes to refill before flushing. They said, " Oh, that is normal for London. The prior hotel was nothing like that. Nor did I ever use a public bathroom like that. The room...

"Beautiful building and grounds. Staff were excellent, nothing too much trouble"

"Staff"

"Their lisence to run a hotel should be cancelled. Totally disgusting."

"Feels relatively run down. My sink was stopped shut and it took myself and the overnight attendant 20 minutes to figure out how to make it usable; not fun at 12 AM. The sheets were also stained which made me sleep on top of the covers. Glad I was here only 1 night, will not be returning."

"We absolutely loved our stay. Perfect place to stay. Close to Heathrow airport while giving you a London experience away from the downtown hustle. Room was fantastic. Food was fantastic. Loved sitting by the river."

"The stay was fine, Far to hot (little hotel can do as no AC - they provided a fan)"

"The room was dirty and badly maintained. There were deep scuff marks on the walls the shower floor was filthy as was the top of the shower. Dirt on the curtains, duvet was torn. Underneath of sink loose and falling off. I have photographs to support this . When I told reception about this they seemed unfazed and just said they would ask housekeeping about it when they came in. We had booked breakfast but decided not to risk it. If the room was obviously dirty and on show what on earth could the...

"Would not recommend staying in the warm Summer months as there is no air conditioning and the cooling system doesn’t work well."

"Nice, old classy place, well kept with up to date furniture and a mini frig stocked with free snacks and drinks, but the advertised free self-parking is only in the street, which fills up quickly. They have a small front yard where a few vehicles can park after checking in for a cost of ten (10) British pounds."

"Super clean and cosy room. It was ready upon arrival and staff was very helpful in explaining the property and pub / restaurant area. Room does not have AC but had a fan and brought another upon request, as well as blackout curtains. (For those traveling from US, not many pubs and older dwellings have AC like we do in the states). We arrived when it was above 30c) We had great food during our stay and were able to enjoy long hikes in the park and super convenient spot to our friends I the area."