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"We chose the hotel for the close proximity to the airport. Very tired hotel. No lift. Plumbing was temperamental - difficult to turn on the shower and modify the water temperature."

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"Best aquatic facilities I have experienced at a Fairmont property. Reception was very helpful in a walkabout of the onsite restaurant options. Enjoyed walking the grounds."

"We spent the weekend here and had a lovely stay. The staff were incredibly friendly and welcoming, and the hotel felt clean and comfortable. Easy to find and park. The spa was a really spacious, relaxing, and well maintained. The only minor downside was the view from our room, although that’s not really something the hotel can control. We were also a little disappointed that the spa appeared to close an hour earlier than expected on the Saturday evening. It’s possible I may have misunderstood...

"Gorgeous historic property. The entire staff couldn’t have been more helpful and gracious. We’ll definitely stay here again next time we’re near Heathrow. Very convenient….only 8 miles away."

"We found the staff very robotic, seemed unfriendly & unhappy. It was."

"Great place to stay, leisure centre, great breakfast, nice room"

"T"

"A very nice hotel with versatile spa facilities, good restaurant in splendid Ascot area"

"I really would not recommend staying here. The hotel is in a great spot for the museum and Mercedes world but the hotel itself looks like it was designed by the premier inn team on their day off. We stayed for two nights in a deluxe room, as it’s an ‘eco’ hotel the room wasn’t turned down. I was charged 15 to check in early and 28 to park. We had two fairly dreadful pizzas from room service for 45. The WiFi was not great and the limited view of the track from the room consisted of people slowly...

"Well located for short trip to Heathrow and lots of shopping and dining options in walking distance"

"Our second visit and we would be happy to stay again. Set in a lovely olde worlde part of Shepperton it is a nice quiet location very close to the river. Lovely bar area and restaurant with an out door area to sit and watch the river life. The bedroom was a good size and comfortable, water pressure for the shower was a bit low but adequate. The staff were very helpful and we enjoyed our stay."

"Just don't"

"The manager, Matt, was especially helpful & friendly. Check in was quick and welcoming. Had 2 Queen bedroom on top floor overlooking the Thames. Room was very nicely decorated, has 3 mirrors, beds excellent, lots of room. Walk in shower and bathroom good size. Many large, beautifully decorated rooms to eat in and a large patio on the river front. Lots of entertainment by the various birds on the river. By far the best hotel we've stayed in for years."

"Lovely hotel in a lovely location"

"The property is very well looked after & staff are fabulous. Ellie in the morning at both breakfasts and our check in & out was great. The rooms are beautifully decorated and very comfortable. We ate both times at the pub, breakfast & dinner, I think the menu is too big which led to some inconsistent dishes being serviced. Breakfast first day had no toast but on the second day had toast. 2 hash browns second day but 1 first day. Little things like this don’t mean much but breakfast is the last...

"It wasn’t good at all, second day I went outside to meet a friend and gave the key back so I won’t lost it. When I came back and asked for the keys, she said we thought you have left already. I said I have booking for one more day. She already booked someone in my room their. What a night mare"

"The owners were very helpful navigating the area, including a ride to the airport when it was time to leave. The room was very comfortable, and the bathroom was recently updated."

"Clean room Friendly staff Lovely location But... no elevator and challenging to get luggage upstairs... no offer of help at check in... but managed to find help on the way out!"