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"Really friendly and I could stay with my dog and a good price"

"It is very nice and clean "

"This was a gem of a find and only booked as another hotel we usually use for hospital stays was having air con issues. Will always use this hotel in future for stays at Birmingham children’s hospital or future nights out"

"Was there for an event and rated two nights. They were slammed but did a good job addressing all those checking in. The room had no ac and no windows and it was the summer so it was incredibly hot and no air flow. The bed was not all that comfortable but the room was everything we needed and the location was excellent. Lots of restaurants, pubs and shops and basically steps from the train station. They provide soap, shampoo, coffee and cookies. Staff were helpful and the place was clean. "

"Stayed here on a Saturday evening, all staff were amazing that we dealt with. I don’t know the persons name but there was a chap that served me some drinks at the bar to take up to the room and helped me choose what one to get for my boyfriend and was wonderful. He recommended when we came Back down later asking if the choice was a good one ect. Room was amazing so comfy and specious plus lovely and clean and well designed. The little touches of just having cold Canned water for you in the room was lovely. All in all the hotel was fab and 100% would stay there again!! "

"Beautiful grounds, hotel room was impressively quiet and so comfortable that I slept solidly. The facilities are excellent and the staff friendly and efficient. "

"I would like to commend the front desk staff member (Young Gentlemen) who checked me in on 19 July 2025 at 1:30 PM. He was courteous, respectful, and provided excellent service, accommodating my request and even allowing me to choose my preferred room. His professionalism and warm hospitality truly stood out — far exceeding the service I’ve experienced at other Crowne Plaza IHG hotels during my travels from London to Birmingham to Glasgow as an Asian guest. A big thumbs up to him for a job well done. I will definitely recommend Genting Hotel Resort World Birmingham to my friends and fellow travellers. "

"very close to the comicon NEC event i was attending "

"We are family with 2 kids 12 and 13 big family room with double and 2 single beds no pullout beds thank goodness as my boys are bigger than me. Furniture tired but we all slept well in comfy clean beds shower was cold this morning but we managed the 1 night "