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"Room was nice"

"Staff responsiveness"

"Booked the place for a honeymoon, spent quite a considerable amount of money. The lagoon room we booked was absolutely amazing, loved this experience very much, scenery was immaculate. Was let down by the overall quality of everything else unfortunately. Just as a comparison to other all inclusive’s in Zanzibar which offered much more for a fraction of the price. Overall quality of the product to its value was poor all things considered. Would unlikely stay again. Some nice touches for sure like being greeted at the port. Staff are friendly and kind and try to accommodate but service feels like it’s new and a work in progress rather than a finished article. Menu for food isn’t very deep, quality was good on the whole but variety and quantity of the food and drinks was lacking. Simple requests like water bottles on our exit or fresh juices at breakfast not available some days, pastries running out. Some days the menu was restrictive and one day felt like we were given yesterday’s left overs. Gym, sport activities, bikes are included which was nice. Atmosphere and entertainment at meal times were a nice touch. Attempts were made to accommodate us and make the experience nice was appreciated such as the honeymoon welcome. Overall it’s feels marketed and priced as super luxury but on ground doesn’t meet those same standards, somehow feels as though you have to pay even more to get things that would otherwise be included in other places despite the higher cost. "

"The staff are great..very friendly. "

"My wife had previously stayed in this hotel hence the reason why i booked it. What can i say the staff are all sooper amazing and so friendly. From the guards to the waitresses to reception to the managers and senior managers you are all a credit to the running of this hotel. The room is amazing and has everything that was needed when travelling with an infant. Look forward to my visit again next week before flying home "