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"I stayed in 3 hotels on this trip but this one was certainly a swindle. The appearance and location of the hotel was the catch. The 2 rooms we were given were extremely small with all dilapidated fixtures and not well maintained furniture. The telephones in the 2 rooms booked did not work. We had to go all the way downstairs to communicate with front desk and Resturant. Room service fee was =N=2000 in comparison with similar star hotel who charge only =N=500. Doors were damaged,...

"The staff are personally respectful but apparently lack knowledge about basic standards for a hotel. Nothing except the WiFi works. No shower- had to fetch water for bathing from the tap with bucket and use plastic bow to pour water. No lighting in the bathroom. No hot water. The complimentary breakfast is basically nonexistent- only a propaganda to make you commit to eating a paid breakfast. I had to upgrade to executive room to get just a little space and sleeping comfort."

"Stellar and consistent staff and services."

"The pillow cases on the pillows did not look clean. It appears a guest must have checked out before I was allocated the room and housekeeping did not bother to change them. They looked worn out and very used. Same with the towels. They looked overused. There was dust on a side table attached to a standing floor light in the room"

"Nice place to stay"

"Lovely"

"Great breakfast variety"

"The staff were truly outstanding — warm, attentive, and always ready to help, which made my stay very pleasant. However, the rooms are showing their age and would benefit from renovation to match the excellent service provided."