Search Shopping Hotels in Mexico

"Ocean view room, staff was very nice Needs work in communication in English "

"Our stay was very good and we’d recommend the resort. "

"Honestly it’s clean, the food and service is great. The staff are so friendly and kind. "

"Amazing stay"

"It wasnt a beach view but i am disabled and it was the closest possible room to the food and sexy pool though it was loud it was perfect for location will stay here forever!"

"Great resort for families! The food is better than some other resorts we have been to, and the customer service was very good. We went as a group of 10 and the resort was really good about accommodating us at restaurants and there were large larger tables in the buffet area. There was a great recreation team that supported beach volleyball, aqua size and other activities. Easy to take the bus to and from downtown. A huge highlight, which I know may not be for some is that they have a really great gym and training facility. Would highly recommend this resort to other people."

"Very clean Nice staff"

"Sunscape Cancun All-inclusive was AMAZING! The customer service was spectacular. This was our 3rd time in Cancun. The food was fabulous. We got to know many of the servers by name. The entire staff made us feel so special! The entertainment at the hotel is so good. We went to a Mexican show one night. A magic show one night, and a light show on our last night. Oh, another thing i loved is the snacks. Other All-inclusive are just breakfast/lunch/dinner. Sunscape has a 24 hr coffee shop, a ice cream/ fruit / candy shop that are ALL-INCLUSIVE. That is a big deal. When we were up early for an excursion and the buffet wasnt open, we could eat at the 24 hour coffee shop that had coffee, milk, bagels, cinnamon rolls, toast. That is a big deal to me. To be able to get an ice cream sundae, or ice cream cone after a day in the sun was so refreshing. The beach was spectacular. I did request a "ocean view" room on expedia, and i did not get that. I am sure if i would have made a fuss, that i would have gotten it, but did not say anything about that because we were SO PLEASED with everything else. Also, the location of this hotel is good. We were able to walk to La Isla shopping Mall. I highley recommend this property. It is a GREAT Price, for a GREAT stay."

"Dear Guest Relations, I am writing regarding our stay beginning March 2, 2026. We originally booked an Ocean Front Junior Suite with a king bed at RIU Palace Baja California. When we arrived at the front desk at RIU Palace Baja California, we were informed that our reservation was instead at RIU Palace Cabo San Lucas, which was not the hotel we intended to stay at or believed we had booked. We asked whether we could remain at RIU Palace Baja California. The front desk informed us that it would be possible but that we would need to pay an additional charge. Under protest, we agreed, as we had already arrived and did not want to relocate again. Unfortunately, the only room available was an Ocean View Junior Suite with twin beds, which is an inferior room type compared with the Ocean Front King Junior Suite we originally booked. In addition, we incurred $250.88 in extra charges plus taxi fees as a result of this change. Given that we paid more for a room that was a downgrade from our original booking, we believe some form of compensation or refund would be appropriate. We would appreciate your assistance in reviewing this situation and advising what can be done to resolve it fairly. Thank you for your time and attention. I look forward to your response. Sincerely,"