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"The staff was pleasant, the rooms were clean although one of the beds linen was dirty and stained. We asked the staff if they were able to change the linen and they did."

"Everything looks so nice!"

"Para nosotros fue una experiencia magica una atencion desde la recogida en el Aeropuerto por el Chofer Miguel , por toda la atencion en el hotel amabilidad comida exelente La atencion de todo el personal maravillosa 10/10 Excelencia en todo"

"Muy buena atencion y muy buen show, comida excelente."

"Buen hotel, bien ubicado. Buena opción de desayuno"

"Clean room, not breakfast included is not convenient"

"Awesome weekend. 5 star resort"

"Very clean rooms and friendly staff. I loved that breakfast was included, which was convenient and made it affordable to save money and spend on other activities. I loved how secure the building is and you need your key card to access the parking lot and elevators. Great hotel to stay at. The only thing is that the kitchen didn’t have any utensils, pots or pans to cook."

"Para el standard de hoteles del lugar sin duda es bueno. Alberca, jacuzzi adecuados, excelente temperatura del agua de ambas. Habitación decorada al concepto del hotel. Lo que me sorprendió es que no hay aire acondicionado y eso si fue un problema. Excelente restaurante !! Y jardines impresionantes."

"The room was old, unpleasant, uncomfortable, bathroom looked unclean, staff was pretty unhappy not welcoming at all. Dinner was pretty expensive. "

"Clean place, great staff and parking very accessible"

"La primera noche me hospedaron en una habitación sin A/C, sin caja de seguridad y sin blower de pelo. A solicitud me cambiaron al próximo día. El staff super atento y el restaurante del hotel es bueno."

"Hotel was clean and well taken care of. Staff was very attentive. Would definitely come back."

"Beauty’s but it doesn’t have a pool and jacuzzi was under construction:("

"Beautiful views"

"Todo estuvo perfecto"

"Very Clean"

"We loved our three night stay at the Carmen Hotel. The room was clean and well-maintained each day. The breakfasts were absolutely delicious and we enjoyed them outside with an amazing view of the volcanoes. The staff was helpful when we had questions; there was always someone at the front desk. Plus it is very close to the central plaza. I would definitely recommend staying here."

"Muy buen desayuno Buffet"